Incomplete Submission Reminder Email
The Incomplete Submission Reminder Email is an automated message admins can enable to remind users who started—but didn’t finish—their application to return and submit it.
Who Receives It?
Submissions are marked “Incomplete” when a submitter clicks “Save and Logout” at any point in the form without submitting. Submissions are marked "New" when a submitter starts an application, and leaves their form without clicking "Save & Logout" or "Submit." All entered information is saved, but the submission remains unfinished. Only submissions in Incomplete status and New status will receive the reminder email, since the system considers those statuses to be "in-progress"
These users are eligible to receive reminder emails prompting them to return and complete their submission.
See the Status Definition article for further clarification on status definitions.
When Will It Be Sent Out?
The Incomplete Submission Reminder Email is sent out automatically at 2:00 AM on the scheduled day of your reminder start.
The first reminder goes out the number of days you set in Reminder Start after a submission is marked Incomplete or New.
Additional reminders are sent based on the Reminder Frequency you configured.
Example Timeline:
Reminder Start = 3 days
Reminder Frequency = 2 days
A submission marked incomplete on June 1 will trigger:
First reminder on June 5 at 2:00 AM
Second reminder on June 7 at 2:00 AM
Reminders will continue every two days at 2:00 AM with this configuration.
This ensures reminders are consistently sent at the same time each day they are scheduled.
How to Enable the Reminder Email
To activate the Incomplete Submission Reminder Email, you’ll need to enable it in two locations:
1. Notifications Page
Click the Mail icon on the left navigation panel to access the Notifications page.
Click Edit.
Check the box for "Incomplete Submission Reminder."
Select the corresponding email template—typically called "Incomplete Submission Reminder Email" (unless renamed).
Click Save to confirm the notification is enabled.
2. Submission Settings (Configuration Page)
Click the Gear icon on the left navigation panel to open Configuration.
Go to Submission Settings and click Edit.
Scroll to find "In-Progress Submission Reminder Config."
Check the box to enable it.
Set:
Reminder Start: How many days after a submission becomes incomplete the first reminder should send.
Reminder Frequency: How often (in days) the reminder email should continue to send.
Click Save to activate the reminder settings.
Additional Email Resources:
Email Templates Page, Editing Email Templates, Editing Email Templates Guided Walkthrough, Email Notifications Page, Email Tokens, Email Tracking