Now that you have Charlie AI set up, lets go over how to view the calls that come into your office after hours.

You can navigate to your call log, by clicking call log on the left hand side panel.

Once you click call log, you will be taken to the call log dashboard, where you can see all the calls that came in on a specific date or date range. You can set the date range by clicking on the calendar on the top right corner.

You will notice that calls will show a green or red dot. Green dot means that Charlie was able to take care of those patients. A red dot means that Charlie was not able to handle those calls.

You can click on a patients name to hear the conversation the patient had with Charlie. This way you can hear exactly what was said, as well as see a summary of what the call was regarding.

On top bar, you can select certain columns to only show those calls on the dashboard. For instance, if you want to see only new patients whose calls weren't handled. You can click on no for handled and new for type.

If you have any questions on your call log, don't hesitate to reach out to support.