🎙️ Ready, Set, Answer! How to Forward Calls to CharlieAI

So you’re ready to unleash CharlieAI, your 24/7, never-sleeps, ultra-charming AI Receptionist? Awesome choice! Let’s get Charlie set up and picking up calls like a pro in no time.

🧭 Step 1: Find Charlie’s Phone Number

Before you can forward calls, you need Charlie’s digits found in app.getaloha.com. Here’s how to find them:

Look at the bottom left corner of the screen and click the down arrow ⬇️
Click Settings
Your Charlie found number is the AI Agent Phone Number

☎️ Step 2: Connect Charlie to Your Phone Line

Let’s get those calls heading to Charlie! Depending on your phone provider, you’ve got a few options.

📱 Option A: Use Your Provider’s Dashboard

If your phone provider has an online portal or dashboard, look for call forwarding settings. You can often set it up to forward automatically during certain hours—easy!

📞 Option B: Manual Setup (Classic Style)

Prefer to go old-school with your landline? No problem!

Dial *72 from your landline if you want CharlieAI to pick up all incoming calls.
OR dial *73 from your landline if you want CharlieAI to only pick up calls your office is unable to answer after 3-6 rings.
Wait for three beeps, then a dial tone
Dial Charlie’s 10-digit number (you found it earlier!)
Wait for the confirmation tone—Boom! Forwarding is now active 🎯

🛑 Step 3: Stop Call Forwarding (aka Let Your Team Take Over)

When you're back in the office and ready to answer calls yourself, just:

Dial *73 from your landline
That’s it! Your calls will now ring at your office as usual

⚠️ Heads up: If *72 and *73 doesn’t work, your phone provider might use a different setup. Give them a quick call to confirm how they handle forwarding.

Now that Charlie’s ready to roll, you can kick back and let your AI receptionist handle the heavy lifting while you focus on what really matters. 💼💪