āØ When You Need This Guide
Use this guide if you want to:
Let patients choose which provider they book with
Offer a āfirst availableā or āno preferenceā scheduling option
Customize scheduling behavior for each appointment type
Common questions this article answers:
āCan patients choose their provider?ā
āHow do I let patients see a list of providers?ā
āWhy is it auto-assigning a provider?ā
ā Enable Provider Selection for Patients
Letās make provider choice part of your patient experience:
Go to the SCHEDULING tab in your Aloha dashboard
Click on SETTINGS
Scroll down and click āSet Appointment Type Schedulesā
Make sure the Recent toggle is ON (top of the page)
Under the Provider column for each appointment type, open the drop-down menu
Choose one of the following options:
Option | What It Does |
Do Not Ask | Automatically assigns a providerāpatients wonāt choose |
No Preference | Patients can either pick a provider or choose āno preferenceā |
Select Provider | Patients must select a provider before completing their booking |
š” The default is Do Not Ask, so make sure to update each appointment type individually to match your preferences.
š Youāll Know It Worked When:
Patients see provider selection options when scheduling
Appointment type flows reflect your chosen setting
Your team receives appointments based on patient preference or availability
š” If Itās Not Working As Expected
What You Might Notice | What to Check |
Patients arenāt seeing provider choices | Ensure you toggled āRecentā ON and selected the correct setting |
Itās still assigning automatically | Double-check that Do Not Ask isnāt selected by default |
Only some appointments show provider options | Each appointment type must be updated separately |
š¬ Need Help?
Not sure which option is best for your workflow? Weāre happy to help!
š§ Email: Support@reviewwave.com
š Call: 1-800-563-0469