✨ When You Need This Guide
Ready to streamline your patient communication? This guide shows you how to use CallPop for texting instead of jumping between different programs. Perfect if you're:
Looking to text patients directly from CallPop
Tired of switching between apps to send messages
Want all your patient conversations in one place
New to CallPop texting features
Using Mango Voice with CallPop for messaging
Need to reply to patient texts quickly during busy days
You'll need: CallPop app installed on your computer and your Aloha account login and a non-admin Aloha user account
What This Covers: Complete texting setup and daily use of CallPop messaging features
What It Doesn't Cover: Setting up CallPop for the first time (check our "CallPop Setup Guide" for that!)
✅ Getting Started with CallPop Texting
Follow these steps to transform CallPop into your texting command center. Once set up, you'll handle all patient messages from one convenient app.
Step 1: Download and Install CallPop App
Open your Aloha account Log in with your regular credentials.
Navigate to the Gear icon > Integrations This opens your integration settings page.
Scroll to "Other Integrations" section You'll find various third-party app options here.
Click the drop-down and select "Mango Voice" This shows your CallPop download options.
Choose your download: Windows or Mac Pick the version that matches your computer type.
💡 Installation tip: The download usually takes 2-3 minutes, and installation is typically quick and straightforward.
Step 2: Set Up Your CallPop Login
Open the CallPop app after installation It should launch automatically, but you can also find it in your programs.
Sign in using your Aloha account credentials Use the same email and password you use for Aloha - no separate account needed!
Step 3: Start Texting Patients
Look for the message icon in the bottom right corner This is your gateway to all patient texting features.
Click the message icon to open your inbox You'll see all your patient messages - the same ones from your Aloha account.
Click on any message to reply to that patient The conversation opens just like texting on your phone.
Type and send your response Messages sync automatically with Aloha, so everything stays in the patient's profile.
💡 If Things Still Aren't Working
What You Might Notice | What To Check | Next Steps |
Can't find message icon | App fully loaded | Wait 30 seconds after opening, or restart CallPop |
No messages showing | Aloha sync status | Check your internet connection and try refreshing |
Messages not sending | Account permissions | Verify you're logged in with correct Aloha credentials |
App won't download | Computer permissions | Try running as administrator or contact IT support |
Common question: "Will my texts from CallPop show up in Aloha?" Yes! Everything syncs automatically, so all your CallPop messages appear in the patient's Aloha profile.
Another common question: "Can I see message history?" Absolutely! Your CallPop inbox shows the same conversation history as your Aloha account.
🎉 You'll Know It Worked When:
You can see your patient inbox in CallPop
Messages you send appear in both CallPop and Aloha
You can reply to patient messages without switching apps
All conversation history syncs between platforms
The message icon is easily accessible in CallPop
What to expect: After setup, you'll handle all patient texting from CallPop while keeping full conversation records in each patient's Aloha profile.
🚀 Pro Tips for CallPop Texting
Save time by:
Keeping CallPop open during busy hours for quick message access
Using CallPop to text while on phone calls with other patients
Checking messages between appointments without opening Aloha
Stay organized by:
Responding to urgent messages first (they'll be marked in your inbox)
Using the same professional tone you'd use in Aloha messages
Letting patients know you're responding from your practice when needed
💬 Need Help? We're Here!
Having trouble with CallPop texting? Our support team is ready to help and typically responds within 2 hours during business hours.
Contact us if:
Messages aren't syncing between CallPop and Aloha
You can't find the messaging features in CallPop
The app installation didn't work properly
You need help with message formatting or patient communication best practices
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