To enhance the security of your account, Aloha restricts access to only the United States (including Puerto Rico) and Canada. This guide explains what to do if you need to access your account while traveling outside of these countries.
✨ When You Need This Guide
This guide is for you if:
You're planning to travel outside of the U.S. or Canada and need to use your Aloha account.
You're currently abroad and can't log in to your account.
You're wondering why you're seeing an error message about your location when trying to log in.
You want to understand Aloha's security policies for international account access.
What This Covers (And What It Doesn't)
✅ How to request access to your Aloha account when traveling internationally.
❌ This guide does not cover general login issues or password resets.
Prerequisites/You'll Need
Your Aloha account login information.
Your travel dates and the country (or countries) you'll be visiting.
✅ How to Request Temporary International Access
For your protection, Aloha automatically limits account access to IP addresses within the United States (including Puerto Rico) and Canada. If you need to use your account while traveling elsewhere, you'll need to request temporary access for our security team to review.
Here’s how to do it:
Submit a request to our support team at least two business days before your trip.
Email your request to support@getaloha.com.
Include the following information in your email:
The email address associated with your Aloha account.
The dates you will be traveling.
The country or countries you will need to access your account from.
Our security team will review your request and let you know if access can be granted.
📧 Sample Email Template for Requesting Access
Subject: Request for International Account Access
Hello Aloha Support Team,
I am writing to request temporary access to my Aloha account as I will be traveling internationally. As requested in your knowledge base article, here are my details:
Aloha Account Email: [Enter the email address you use to log in to Aloha]
Travel Dates: [Enter your start and end travel dates, e.g., September 5, 2025 - September 19, 2025]
Country/Countries: [List the country or countries you will be visiting]
Please let me know if you need any additional information to process this request.
Thank you,
[Your Name]
💡 Common Questions
What You Might Notice | Why It's Happening | What to Do |
I can't log in to my account while on vacation. | For enhanced customer protection, Aloha only permits account access from IP addresses in the United States and Canada. | You must request temporary international access. Please email |
I submitted a request but haven't heard back yet. | Requests are reviewed by our security team and can take up to two business days to process. | Please check your email (including your spam folder) for a response from our team. If it has been more than two business days, please contact our support team again. |
🎉 You'll Know It's Working When:
You receive an email from the Aloha support team confirming that temporary access has been approved.
You can successfully log in to your Aloha account from the international location you requested.
You can use the Aloha platform as usual during your approved travel dates.
💬 Need Help? We're Here!
If you have any questions about accessing your account while traveling or run into any issues, our support team is here to help. Contact us at 800-563-0469 or email us at support@getaloha.com.