Sending professional emails is a breeze with ALOHA. This guide helps you set up your sender identity and manage where patient replies land so your deliverability stays high and your inbox stays organized.
✨ When You Need This Guide
You want to know why your emails end in @reviewwave.email.
You need to change which staff member receives patient email replies.
You are setting up your automated communications for the first time.
You want to ensure your emails don't end up in the patient's spam folder.
What This Covers (And What It Doesn't)
✅ How to configure your "From" prefix and your "Request Email" for replies.
❌ Setting up external email clients like Outlook or Gmail to send Aloha mail.
Prerequisites/You'll Need
Admin access to your Aloha account.
A designated email address where you want to receive patient replies.
✅ Updating Your Email Sender Details
To ensure your emails actually reach your patients, Aloha uses a "whitelisted" domain. This significantly increases deliverability! Here is how to get it set up:
Click the Gear Icon (⚙️) in the top-right corner of your dashboard.
Select Settings from the dropdown menu.
Locate the From Email field. This is the first half of the address patients see.
Example: If you type "frontdesk," your outgoing emails will come from frontdesk@reviewwave.email.
Locate the Request Email field. Type the full email address where you want patient replies to be sent.
Note: This can be any email address your office uses (Gmail, Outlook, or your custom domain).
Scroll down and click Save to apply your changes.
💡 Common Questions
What You Might Notice | Why It's Happening | What to Do |
My "From" email must end in @reviewwave.email. | This is a whitelisted domain that prevents your emails from being marked as spam. | Embrace it! It ensures your patients actually see your reminders. |
I'm not getting replies to my personal inbox. | Your "Request Email" might be set to a different office account. | Double-check the Request Email field in Settings and update it to your preferred inbox. |
Patients say they don't recognize the sender. | The "From Email" prefix might be too generic. | Change the prefix to your business name (e.g., MainStreetChiro) so it's instantly recognizable. |
🎉 You'll Know It's Working When:
Outgoing emails show your custom prefix followed by @reviewwave.email.
When a patient hits "Reply" on an automated email, the response arrives in the inbox you designated in the "Request Email" field.
Your email deliverability rates remain high and consistent.
💬 Need Help? We're Here!
If you have any trouble getting your email settings dialed in, our team is ready to jump in and help!
Phone: 800-563-0469
Email: support@getaloha.com