Keeping your office in sync is now easier than ever! ALOHA® Team Chat is a dedicated space for your staff to message each other without getting internal talk mixed up with patient texts.
✨ When You Need This Guide
You want to send a private message to a coworker.
You need to coordinate a lunch order or office announcement with the whole team.
You’re looking for the difference between patient "Conversations" and staff "Chat."
You can't find a specific team member in your chat list.
What This Covers (And What It Doesn't)
✅ Covers: Starting 1-on-1 direct messages, creating group chats, and managing group settings.
❌ Doesn't Cover: Messaging patients (use the Conversations tab for that).
Prerequisites/You'll Need
An active ALOHA account.
A unique user login (staff members cannot share a single login for chat to work).
An internet connection.
✅ How to Use Team Chat
Follow these steps to start collaborating with your team inside ALOHA.
Open the Chat Drawer: Look at the top header of your web app (next to your name). Click the Chat Icon to slide out the Team Chat drawer.
Start a New Conversation: Click the + New button at the top of the drawer.
Choose Your Teammates:
To talk to one person, select their name and click Start Chat.
To start a group, select multiple names. The button will change to Next.
Set Up Your Group: If you are making a group, type a Group Name and Description (optional) for the chat, then click Create Group.
Send a Message: Type your message in the bottom bar. You can click the emoji icon or attach an image to add some flair to your chat! Then click Enter on your keyboard or Send on the screen.
Filter Your View: Use the tabs at the top to switch between All, DMs (1-on-1), or Groups to find your conversations faster.
💡 Common Questions
What You Might Notice | Why It's Happening | What to Do |
I don't see the Chat icon in the header. | You might be using the master login. | Ensure that you are on your own login. |
A new staff member isn't showing up in the list. | It takes about 10 minutes for the system to sync new users. | Wait 10 minutes. If they still don't appear, contact Support. |
I can't find a patient in Team Chat. | Team Chat is for staff only. | Use the Conversations icon ( |
I'm seeing someone else's messages. | You might be using a shared login. | Ensure every staff member logs in with their own unique username. |
) to message patients.🎉 You'll Know It's Working When:
A red badge appears over the chat icon when you have new internal messages.
The main screen resizes smoothly when you open the chat drawer.
You can see a history of your past messages with your coworkers.
💬 Need Help? We're Here!
If you run into any trouble getting your team connected, we’ve got your back.
Phone: 800-563-0469
Email: support@getaloha.com