The ALOHA® Desktop App brings your patient conversations, team chats, and phone features together in one convenient window that floats right next to your EHR. This guide will help you download and set up ALOHA so you can stop juggling browser tabs and stay focused on your patients.
✨ When You Need This Guide
This guide is your go-to resource for a more streamlined workday. Use this guide when:
You want to use ALOHA side-by-side with your EHR without needing a web browser open.
You need the direct download links for your Mac or Windows computer.
You use ALOHA Voice or Mango and want to use the integrated dialer and voicemail features.
You want to coordinate with your staff using internal Team Chat.
What This Covers (And What It Doesn't)
✅ Covers: Downloading the app for Mac/Windows, installation steps, and an overview of features like Conversations and Phone integration.
❌ Doesn't Cover: Mobile app setup (see our Provider App guide) or specific patient-side app instructions.
Prerequisites/You'll Need:
A computer running Windows or macOS.
Your existing ALOHA login credentials.
An active internet connection.
✅ Getting the App on Your Desktop
Ready to clear up your browser clutter? Follow these simple steps:
Download the Installer: Go to Settings > Apps. Then, click the button that matches your computer's operating system.
Run the File: Once the download is finished, open the installer file (usually in your "Downloads" folder) and follow the simple on-screen prompts.
Log In: Launch the application and enter your email and password. These are the same credentials you use for the web version.
Navigate the App:
Standard View: Click the main icons at the top for Conversations, Team Chat, or Phone. Use the sidebar to filter your messages (like "Unread" or "Groups").
Mobile View: If you shrink the app to a "mobile phone" size, the layout reacts to save space! Click the three stacked lines (
) at the top to switch between features. Your filters will move from the side to the top of the screen.
Multitask: Drag the app to the corner of your screen. It is designed to "float" comfortably next to your EHR or calendar.
💡 Common Questions
What You Might Notice | Why It's Happening | What to Do |
My top menu icons disappeared. | You've resized the app to a smaller "mobile" width. | Click the three stacked lines ( |
I don't see the Phone icon. | This feature is only for ALOHA Voice or Mango users. | Confirm if your account includes Voice features. |
My filters moved to the top. | The app layout "reacts" to your window size to keep things readable. | Look directly above your message list to find your filters (like All, DMs, or Groups). |
🎉 You'll Know It's Working When:
You can switch between patient texts and staff chats using the top menu or the "three-line" menu.
Your sidebar or top filters update instantly when you switch features.
You can see your full schedule and messages while your EHR remains visible behind the app.
You can send an internal "Team Chat" message to a coworker.
💬 Need Help? We're Here!
If you have any trouble getting installed or have questions about how the desktop features work, our team is ready to help!
Phone: 800-563-0469
Email: support@getaloha.com