This guide will walk you through how to use the Aloha Desktop App for patient texting, allowing you to manage all patient conversations in one convenient place.
✨ When You Need This Guide
This guide is for you if you want to:
Text patients directly from your computer.
Stop switching between different apps to send messages.
Keep all your patient conversations in one single place.
Quickly reply to patient texts during busy times.
What This Covers (And What It Doesn't)
✅ This article covers the full setup and daily use of our Desktop App's messaging features.
❌ This guide does not cover how to set up the app for the very first time. For that, please check out our "Desktop App Setup Guide."
Prerequisites/You'll Need:
The Aloha Desktop App installed on your computer.
Your Aloha account login information.
✅ Get Started with Our Desktop Texting
Follow these steps to turn your desktop app into your patient messaging center. Once you're all set up, you'll be able to handle all patient messages from one easy-to-use app.
Step 1: Download and Install the App
Log in to your Aloha account using your regular credentials.
Navigate to the Gear icon (⚙️) and then to Integrations.
Scroll down to the "Other Integrations" section.
Click the dropdown menu and select the option for your phone provider. This will show you the download options for the Desktop App.
Choose the download that matches your computer (Windows or Mac).
Step 2: Log in to the Desktop App
Open the Desktop App after it finishes installing.
Sign in using the same email and password you use for your Aloha account. You don't need a separate account to log in.
Step 3: Start Texting Patients
Look for the message icon in the bottom right corner of the app.
Click the message icon to open your inbox. You'll see the same patient messages you have in your Aloha account.
Select any message to reply to a patient. The conversation will open up just like a text message on your phone.
Type and send your response. All of your messages will sync automatically with Aloha and stay in the patient's profile.
💡 Common Questions
What You Might Notice | Why It's Happening | What to Do |
The message icon is missing from the app. | The app might not have fully loaded yet.
| Wait about 30 seconds after you open the app, or try restarting it.
|
I don't see any messages in my inbox. | Your filters may be set up to only view certain messages. | Check your filters to ensure you see all the desired messages. |
The app won't download or install correctly. | Your computer's permissions might be blocking the installation.
| Try running the installation as an administrator or contact your IT support.
|
🎉 You'll Know It's Working When:
You can see your patient inbox within the app.
Messages you send show up in both the desktop app and in Aloha.
You can reply to messages without having to switch between different apps.
The message icon is easy to find in the desktop app.
💬 Need Help? We're Here!
If you're having trouble with patient texting in the desktop app, our support team is ready to help.
Contact us at:
Phone: 800-563-0469
Email: support@getaloha.com