Aloha offers two distinct review themes designed to help you capture patient feedback while effectively managing your online reputation. You have the option to choose which one works best for your practice.
✨ When You Need This Guide
This guide is for you if you want to change your feedback process and are asking:
"How can we have patients get the review link right away?"
"Can I turn off the step that asks patients to rate their service before asking for a review?"
"How can we send a review link directly to a patient?"
"We just want the link to our Google/Facebook review page sent out."
Understanding the Two Themes
Aloha offers two ways to collect patient feedback. Choosing the right one depends on your priority: reputation protection or speed.
Rating Theme (Recommended/Default): This acts as a "safety net." It asks for a private 1–5 star rating first. Only satisfied patients are prompted to leave public reviews, while negative feedback is sent directly to you to be handled privately.
Review Theme: This removes the private step and asks all patients receiving a request to leave a review.
Important Note: While the "Review" theme is faster for patients it removes your ability to privately handle negative feedback before it gets posted online. This theme has a higher probability of receiving public negative reviews.
✅ Switching From the Rating to Review Theme
Navigate to Feedback Settings. Go to the FEEDBACK tab in your Aloha account, then click on the Feedback Settings sub-tab.
Find the Theme Switch. At the top of the page, you will see the Feedback Theme section with a blue Rating toggle.
Switch to Review. Click the toggle to switch the theme from Rating to Review.
Save Your Changes. Be sure to click the Save Settings button at the bottom of the section.
💡 Common Questions
What You Might Notice | Why It's Happening | What to Do |
I switched to "Review," but now I'm getting more negative reviews online. | This is the primary risk of this theme. It sends all patients, happy or not, directly to your public review sites without a private feedback filter. | This is working as designed. If you are concerned about negative reviews, we strongly recommend switching back to the Rating theme to capture and address negative feedback privately before it gets posted online. |
Where do I choose which review sites patients are sent to? | The review sites (Google, Facebook, etc.) are managed in the Sharing Links Section of the Feedback Settings page. | You can add or remove the destination review sites by going to FEEDBACK > Feedback Settings. For a full guide, see our How to Customize Your Sharing Links guide. |
Can I send some patients direct to review and others to the rating theme? | No, the theme setting is global and applies to all feedback requests sent from the Aloha. You must choose one method for all patients. | Choose the theme that best fits your business goals. Most practices prefer the Rating theme for its reputation management benefits. |
🎉 You'll Know It's Working When:
You send a test feedback request to yourself, and the link takes you directly to a page with your public review site options (like Google), skipping the internal 1-5 star rating step.
💬 Need Help? We're Here!
If you have other questions about your feedback theme, our support team is ready to help. Contact us at 800-563-0469 or support@getaloha.com.