✨ When You Need This Guide
Use this guide when you’re asking:
“How many feedback requests did we send?”
“Where can I see who left feedback?”
“How many reviews should we expect from our Feedback requests?”
“How can we get more patients to leave 5-star reviews?”
“Why aren’t all our feedback responses turning into public reviews?”
This is perfect for tracking feedback activity and learning how to boost your online reputation naturally.
📊 How to View Your Feedback History
You can view all your sent feedback requests and their outcomes in one place:
Go to the Feedback tab > Show Feedback page
Use the search bar to look up specific patients
Sort by any column to analyze recent responses, star ratings, or delivery status
Want to send a feedback request on the spot?
Just click + Request Feedback in the top corner to jump straight to the manual request page.
📈 How Many Reviews Should You Expect?
On average, here’s what you’ll see:
Feedback Requests Sent | Feedback Received | New Online Reviews |
100 | 20–30 | 5–6 |
That’s a 5–6% conversion rate, which is typical for organic review generation.
📌 Important: Avoid incentivizing reviews with raffles or prizes.
🔥 5 Proven Ways to Get More Online Reviews
Looking to increase review volume and quality? Try these:
Set the Expectation at Checkout
Tell patients to expect a feedback text. It increases open and response rates.
Example: “John, we’ll be sending you a quick text about your visit. We’d love to hear your feedback!”Gamify Review Goals for Your Team
Set internal challenges like “10 new reviews = pizza party 🍕.”
Make reviews a team win!Show Off Your Reviews
Highlight positive reviews on your office TV, website, or in newsletters. Patients love being featured!Customize Your Feedback Template
You can tweak the tone to match your brand. Even small changes (like removing “awesome”) have shown big impact.
💬 Need Help?
If you’re unsure why a review didn’t post or want help adjusting your templates or themes, we’re here for you. Just reach out anytime!
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