āØ When You Need This Guide
Not sure if a patient got their reminder before their appointment? Want to double-check your reminder flow is working smoothly? This guide will help you:
Confirm that appointment reminders were sent
Review which patients received reminders and when
Easily sort and search reminder history by patient
Timely reminders are one of the best ways to reduce no-showsāand with Aloha, itās easy to keep track!
ā How to See If Appointment Reminders Were Sent
Go to the CONTACTS tab
From the main navigation, click āShow Contacts.āSearch or scroll for the patient
Use the search bar at the top right of the page to find a specific contact
Or scroll through your list and look at the āLast Reminderā column
Sort by āLast Reminderā
Click the Last Reminder column header to sort patients by most recent reminder sent
This makes it easy to check whoās received a message and who hasnāt
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š” Pro Tip: This is a great way to confirm message flow is working at a glanceāespecially after scheduling changes or system updates.
š” Common Scenarios & Solutions
Scenario | What Might Be Happening | What You Can Do |
Patient says they didnāt get a reminder | Their contact info may be outdated or messaging was turned off | Check their contact profile and ensure the info is correct and messaging is enabled |
No reminder shows in the column | Appointment was added after the reminder window or reminder failed to send | Double-check your reminder timing and verify the appointment is properly scheduled |
Multiple patients didnāt get reminders | There may be a sync delay or global messaging issue | Use the sorting feature to look for patternsāif needed, contact support |
Not sure how recent the reminder was | "Last Reminder" shows the exact send time | Hover over the timestamp for additional details |
š Youāll Know It Worked When:
You see a clear date and time in the Last Reminder column for your patients
You can confidently tell a patient, āYes! A reminder was sent on [date]ā
Your patient reminder workflow feels predictable and reliable
š¬ Need Help? Weāre Just a Click Away!
If something seems off or you want help double-checking, donāt worryāweāve got your back.
š¬ Live support is available in-app via the chat bubble
š§ You can also reach us at support@getaloha.com
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