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🔔 How to Check If Appointment Reminders Were Sent

appointment-reminders, message-tracking, patient-reminders, contact-sorting

Kyle Davidson avatar
Written by Kyle Davidson
Updated over 3 weeks ago

✨ When You Need This Guide

Not sure if a patient got their reminder before their appointment? Want to double-check your reminder flow is working smoothly? This guide will help you:

  • Confirm that appointment reminders were sent

  • Review which patients received reminders and when

  • Easily sort and search reminder history by patient

Timely reminders are one of the best ways to reduce no-shows—and with Aloha, it’s easy to keep track!

✅ How to See If Appointment Reminders Were Sent

  1. Go to the CONTACTS tab
    From the main navigation, click “Show Contacts.”

  2. Search or scroll for the patient

    • Use the search bar at the top right of the page to find a specific contact

    • Or scroll through your list and look at the “Last Reminder” column

  3. Sort by “Last Reminder”

    • Click the Last Reminder column header to sort patients by most recent reminder sent

    • This makes it easy to check who’s received a message and who hasn’t
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    💡 Pro Tip: This is a great way to confirm message flow is working at a glance—especially after scheduling changes or system updates.

💡 Common Scenarios & Solutions

Scenario

What Might Be Happening

What You Can Do

Patient says they didn’t get a reminder

Their contact info may be outdated or messaging was turned off

Check their contact profile and ensure the info is correct and messaging is enabled

No reminder shows in the column

Appointment was added after the reminder window or reminder failed to send

Double-check your reminder timing and verify the appointment is properly scheduled

Multiple patients didn’t get reminders

There may be a sync delay or global messaging issue

Use the sorting feature to look for patterns—if needed, contact support

Not sure how recent the reminder was

"Last Reminder" shows the exact send time

Hover over the timestamp for additional details

🎉 You’ll Know It Worked When:

  • You see a clear date and time in the Last Reminder column for your patients

  • You can confidently tell a patient, “Yes! A reminder was sent on [date]”

  • Your patient reminder workflow feels predictable and reliable

💬 Need Help? We’re Just a Click Away!

If something seems off or you want help double-checking, don’t worry—we’ve got your back.
💬 Live support is available in-app with an average response time of 30 minutes during business hours.
📧 You can also reach us at support@reviewwave.com
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