🧭 When You’ll Use This
Your Conversations page is where all your daily communication lives—and it can get busy fast. Archiving helps you clear out completed threads so your team can focus on what still needs a reply. Don’t worry: archiving does not delete anything. You can always go back and view or unarchive a conversation.
Use this guide when:
Your inbox is cluttered with old conversations
You want to track only active chats
You need to locate archived messages
📋 What This Covers (And What It Doesn’t)
This article includes:
How to archive one or multiple conversations
How to locate archived conversations
Tips to keep your Conversation Inbox clean
✅ How to Archive Conversations in Aloha
There are two easy ways to archive a conversation.
🔹 Option 1: Archive a Single Conversation
Go to the CONTACTS tab > CONVERSATIONS page
Click on the conversation you'd like to archive
Click the Inbox icon above the texting thread (next to the patient’s name/number)
The conversation is now archived—it’s out of your inbox but not deleted
🔹 Option 2: Archive Multiple Conversations at Once
Go to the CONTACTS tab > CONVERSATIONS page
Click the Box icon at the top of the conversation list
Check the boxes next to any conversations you want to archive
Click the green Archive button at the bottom of the page
✅ Tip: Use this method when clearing your inbox at the end of the day or week.
How to Find Archived Conversations
Need to revisit a past conversation? You’ve got options:
Option 1: Search by Name or Number
Go to CONTACTS > CONVERSATIONS
Use the Search Bar (top left) to enter the patient’s name or phone number
Click on their name to re-open the conversation
✅ This also moves them back into your active conversation list
Option 2: Search by Date
Go to CONTACTS > CONVERSATIONS
Click the Calendar icon (top right)
Select the date the patient last messaged you
✅ This brings up all conversations from that time period, including archived ones
Option 3: Go Through Show Contacts
Go to CONTACTS > SHOW CONTACTS
Search for the patient
Click the Message icon next to their name
✅ This opens the full message history, even if the thread was archived
Why Archiving Helps Your Team
Keeping your inbox clear:
Makes it easier to spot unanswered messages
Helps teams track active patient needs
Reduces clutter so no conversations slip through the cracks
Still Have Questions?
We’re here to help you get the most out of your Conversations page.
📞 Call us at 1-800-563-0469
💬 In-app chat replies within 30 minutes during business hours
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