Without feedback, how would we know what to improve upon? Sometimes patients can forget to leave feedback or a review after their visit. With the feedback and review reminders, those patients will be notified after a few days and reminded that their feedback is important and valued!
Feedback Reminders will automatically send a reminder text/email for feedback requests with NO RATING after 2 days.
Example: A patient received a feedback request but didn't respond.
Review Reminders will automatically send a reminder text/email when positive feedback is received, but NO REVIEW is posted after a certain length of time. The default setting is set to 4 days but, this can be adjusted to your liking.
Example: a patient receives a feedback request, rates you a 5 but never post a review on Google/Facebook/Yelp.
Both of these settings can be found and adjusted in the FEEDBACK tab > FEEDBACK SETTINGS page under the "Feedback Automation" heading.
