Need to send a picture to your patients through a text, email, or a new campaign? This guide shows you how to quickly upload, manage, and delete images within your ALOHA account.
✨ When You Need This Guide
This guide is your go-to resource if you want to:
Add a personal touch to your patient communication with custom photos or graphics.
Clean up your library by removing old or unused image files.
Understand which file types work best for your messages and campaigns.
What This Covers (And What It Doesn't)
✅ Covers: The step-by-step process for uploading images to your library and deleting them when they are no longer needed.
❌ Doesn't Cover: Advanced photo editing or troubleshooting complex file issues.
Prerequisites/You'll Need
An active ALOHA account.
The image file you wish to upload (JPG, PNG, or GIF) saved on your computer.
📸 Uploading an Image or GIF
Follow these quick steps to get your images into ALOHA:
Navigate to the Library: Go to the Gear Icon and then select Images.
Start the Upload: Click the + Add Image button in the top right corner.
Select Your File: Choose the image file you want to upload from your computer.
Send Your Message: Once uploaded, you can insert these images into Text Messages, Bulk Messages, or Campaign Templates.
Important Note on GIFs: Carriers typically enforce a 1MB limit for outgoing GIFs. To ensure successful delivery and high quality, aim to keep your files under 600 KB.
🗑️ Deleting an Image
If you need to remove an image permanently, follow these steps:
Locate the Image: Go to the Gear Icon > Images and find the file you want to remove.
Remove the File: Click the gray X to the far right of the image.
Confirm: Click Yes in the pop-up window to permanently delete the image from your account.
💡 Common Questions
What You Might Notice | Why It's Happening | What to Do |
My GIF isn't showing up in an email/image. | Your GIF may be too large. | Confirm that your uploaded GIF is under 1 MB. |
I deleted an image by mistake. | Deletion is permanent to save space in your library. | You will need to upload the file again from your computer. |
🎉 You'll Know It's Working When:
Your uploaded image appears clearly in your Image Library.
You can successfully attach a GIF to a patient text message.
The image is removed from view after you click the gray X and confirm.
💬 Need Help? We're Here!
If you have more questions about images or file compatibility, our support team is ready to help!
Phone: 800-563-0469
Email: support@getaloha.com