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🔕 How to Limit Appointment Reminders for Multiple Same-Day Appointments

Prevent patients and families from getting too many reminders for same-day visits, even with multiple appointments scheduled

Kyle Davidson avatar
Written by Kyle Davidson
Updated over 2 weeks ago

✨ When You Need This Guide

Use this if:

  • A patient is getting too many reminders for same-day appointments

  • A family has multiple members coming in on the same day

  • A patient is booked for different services like an adjustment and a massage

  • You want to make sure only one reminder goes out for multiple appointments on the same day

  • How to Send Patients Sharing a Single Phone Number a Single Appointment Reminder

This feature is especially helpful when patients are scheduled for more than one visit type (like an exam and glasses fitting) or when a family is booked together.

🔧 What You’ll Need

Before getting started, make sure:

  • You can access the Automation settings under the gear icon

  • You know whether reminders should be limited for individual patients or family groups

📌 What This Covers (And What It Doesn’t)

This article helps you:

  • Turn on the appointment reminder limit for patients with multiple appointments

  • Understand how reminders work when multiple people in a family are scheduled

  • Prevent reminder overload while keeping patients informed

It does not cover customizing the reminder content—see Editing Reminder Templates for that.

✅ Set a Reminder Limit for Same-Day Appointments

To make sure your patients don’t get bombarded with texts or emails:

  1. Click the gear icon ⚙️
    It’s in the top right corner of your Aloha dashboard.

  2. Go to the “Automation” page

  3. Scroll to the "Appointment Reminders" section

  4. Turn ON the Appointment Reminder Limit

    • Toggle the switch next to Reminder Limit so that it’s enabled.

    • Once turned on, each patient will receive only ONE reminder per day, no matter how many appointments they have.
      ​

📝 Note:

  • Aloha will send the reminder for the first scheduled appointment of the day.

  • If multiple appointments are at the same time, the system will send the reminder for the first patient alphabetically.

👨‍👩‍👧‍👦 What About Families With Shared Contact Info?

If a family is using the same phone number and email across multiple patient profiles:

  • The system will treat it as one contact group

  • It will send one reminder only, based on the first appointment scheduled

  • If multiple appointments are at the same time, it will default to the first name alphabetically

This helps prevent families from receiving duplicate messages for each member.

🎉 You’ll Know It Worked When:

  • Patients with multiple same-day appointments get one single reminder

  • Families don’t receive duplicate texts or emails

  • You can see only one outgoing reminder per patient per day in the message log

💬 Need Help? We're Here!

Still unsure if your settings are correct?

  • Chat with us through the in-app messenger

  • Expect a response within 30 minutes during business hours

  • Call Support 1800-563-0469

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