Questions This Article Answers:
How do I record a voicemail in Aloha?
Can I upload my own message?
How do I set up call forwarding?
What number do I forward to?
How do I stop call forwarding?
🎙️ Record a Personalized Voice Message for Your Answering Service
Adding a custom voicemail helps create a warm, professional experience for patients calling after hours or when your front desk is unavailable.
Option 1: Record by Phone
Go to the Gear Icon (⚙️) > Phone
Under Answering Service, you’ll see two options:
Current Contact Message (for existing patients)
New Contact Message (for new patients)
Dial the number listed and enter the code provided
Record your message after the tone
Your recording will automatically upload to your Aloha account
Option 2: Upload a Pre-Recorded File
Prefer to use a professional recording or audio from your computer?
On the same Phone page, click Upload File next to the message type
Choose your audio file and upload it
✅ Supported formats: MP3, WAV (under 10MB)
📞 How to Forward Your Phone to Aloha (Call Forwarding)
Give patients the option to hear helpful info and schedule an appointment even when your office is closed.
Step 1: Locate Your Aloha Number
Go to Gear Icon (⚙️) > Phone
Write down your Aloha Phone Number—this is the number you’ll forward your office calls to
Step 2: Set Up Call Forwarding
Option A: Use Your Phone Provider's Online Dashboard
Many phone carriers allow you to schedule call forwarding automatically via their online portal. Check your provider's support page for instructions.
Option B: Manual Forwarding (Landline)
Use these quick codes from your office phone:
To forward calls:
Dial *72
Wait for the dial tone or beeps
Enter your 10-digit Aloha Number (include area code)
Wait for confirmation tone—you're all set!
To cancel call forwarding:
Dial *73 from the same phone line in the morning
❗ If *72/*73 don’t work, contact your phone provider directly for specific call forwarding steps.
✅ Pro Tip: Test Your Setup
Call your Aloha Number from another phone to hear how the voicemail sounds and confirm it’s set up correctly. You'll hear different messages based on whether you're a new or returning patient!
💡 Need help accessing this feature or want support setting it up? Reach out to Aloha Support anytime—we’re here for you.
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