Questions This Article Answers:
How do I record a voicemail in Aloha?
Can I upload my own message?
How do I set up call forwarding?
What number do I forward to?
How do I stop call forwarding?
How do I use text-to-speech for voicemail messages?
What should I do if my voicemail updates don't appear?
🎙️ Record a Personalized Voice Message for Your Answering Service
Adding a custom voicemail helps create a warm, professional experience for patients calling after hours or when your front desk is unavailable.
Option 1: Record by Phone
Go to the Gear Icon (⚙️) > Phone
Under Answering Service, you’ll see two options:
Current Contact Message (for existing patients)
New Contact Message (for new patients)
Dial the number listed and enter the code provided
Record your message after the tone
Your recording will automatically upload to your Aloha account
Alternatively, you can use a text-to-speech message by leaving the recording fields blank and entering your desired message in the text field.
Option 2: Upload a Pre-Recorded File
Prefer to use a professional recording or audio from your computer?
On the same Phone page, click Upload File next to the message type
Choose your audio file and upload it ✅ Supported formats: MP3, WAV (under 10MB)
Switching Between Text-to-Speech and Recorded Messages
If you prefer to use a text-to-speech message instead of a recorded one:
Ensure the recorded voicemail audio fields are blank by removing any existing recordings.
The system will automatically default to the text-to-speech message you’ve entered.
Troubleshooting Voicemail Updates
If your updated voicemail message does not appear after saving, try the following steps:
Refresh the page or log out and back into the Aloha system.
Clear your browser cache and check again.
Allow a few minutes for the changes to propagate.
Verify the duration of the voicemail message to confirm it reflects the new recording.
Alternatively, you can use a text-to-speech message by ensuring the recorded audio fields are blank and entering your desired message in the text field.
📞 How to Forward Your Phone to Aloha (Call Forwarding)
Give patients the option to hear helpful info and schedule an appointment even when your office is closed.
Step 1: Locate Your Aloha Number
Go to Gear Icon (⚙️) > Phone
Write down your Aloha Phone Number—this is the number you’ll forward your office calls to
Step 2: Set Up Call Forwarding
Option A: Use Your Phone Provider's Online Dashboard
Many phone carriers allow you to schedule call forwarding automatically via their online portal. Check your provider's support page for instructions.
Option B: Manual Forwarding (Landline)
Use these quick codes from your office phone:
To forward calls:
Dial *72
Wait for the dial tone or beeps
Enter your 10-digit Aloha Number (include area code)
Wait for confirmation tone—you're all set!
To cancel call forwarding:
Dial *73 from the same phone line in the morning
❗ If *72/*73 don’t work, contact your phone provider directly for specific call forwarding steps.
✅ Pro Tip: Test Your Setup
Call your Aloha Number from another phone to hear how the voicemail sounds and confirm it’s set up correctly. You'll hear different messages based on whether you're a new or returning patient!
Need Help?
💡 Need help accessing this feature or want support setting it up? Reach out to Aloha Support at support@getaloha.com or (800)563-0469. We’re here for you.