A Kitchen Receipt is a document used in the restaurant industry to provide details of customer orders for preparation. This feature in Rewaa enables you to print kitchen receipts alongside standard sales receipts, improving organization and accuracy during order preparation.
ℹ️ Before you begin, make sure to identify your actual printer needs and connect them properly to your POS devices to ensure a smooth setup and activation process. For more details on printers, click here.
Steps to Enable Kitchen Receipt
Step 1: Activate the Kitchen Receipt Option
Go to:
Sales and Customers > Sales Settings > Sales.Enable Activate Kitchen Ticket and click Save.
Step 2: Add Kitchen Tickets and Assign Categories
Divide kitchen tickets based on available printers.
Example:
Category setup: Main Dishes, Desserts, Beverages.
Printers: One near the cashier, two in the kitchen.
Receipts:
Sales receipt (cashier printer).
Kitchen receipt for main dishes and desserts (kitchen printer 1).
Beverage receipt (kitchen printer 2).
Add tickets:
First Ticket:
Click Edit (🖊).
Enter Template name (e.g., Main Kitchen).
Assign categories (e.g., Main Dishes, Desserts).
Save.
Second Ticket:
Click Add Kitchen Ticket.
Enter receipt name, assign categories, and save.
Click Save at the bottom of the page.
Go to the bottom of the page and click Save.
Step 3: Install Multiple Printer Support Plugin
Navigate to POS (Sales Screen) > Configure Printer.
Download and install the plugin (file: Rewaa PluginSetup_x86).
⚠️ Compatible with Windows; for tablets, see details here.
After completing the installation, click on Printers.
Step 4: Assign Receipts to Printers
Select each printer and assign the appropriate ticket. click on Assign Template.
For sales/return receipts, select Sales/Return.
Test the printer setup:
Print a test receipt for each printer.
Repeat the receipt assignment step for all your printers.
Kitchen Receipt Settings
You can adjust:
Layout.
Text Size.
Language: Arabic or English.
Go to Sales and Customers > Sales Settings > Kitchen Receipts.
FAQ
1. Can I print sales and kitchen receipts from the same printer?
Yes, assign one kitchen receipt:
Receipt Name: Kitchen Printer.
Linked Categories: All Categories.
On the POS screen:
Select Sales\Return as the first receipt, then click Assign another receipt.
Select Kitchen Printer, then click Save.
Now, both sales and kitchen invoices will print from the same printer.
2. Do I need to repeat these steps for all POS devices?
Step 1 & Step 2: Done once from the main account.
Step 3 & Step 4: Performed on each device.
3. Does the kitchen receipt support additional options and fields?
Yes, options and fields added to orders will appear on the kitchen receipt.
4. Do notes appear on the kitchen invoice?
Currently, notes only appear on the sales invoice. They will be added to the kitchen invoice in future updates.
5. Can I use kitchen receipts for non-restaurant businesses?
Yes, for any business needing task-specific receipts without prices.
6. Is the kitchen receipt supported on Sunmi devices?
No, it is supported on standard receipt printers only.
7. Does the company logo appear on kitchen receipts?
Not currently, but suggestions can be submitted through the feedback portal.
8. Can I enable order numbers on kitchen receipts?
Yes, enable the Order Number option in: Sales and Customers > Sales Settings > Sales Receipts > Simplified Tax Invoice Receipt.