You have 14 days from the day you receive your order to start a return. The countdown begins on the delivery date shown in your tracking, not the date you placed the order.
Return window by market
Sweden: 14 days from delivery
Norway: 14 days from delivery
Rest of EU/EEA (incl. Spain): 20 days from delivery
💡 Note for Spanish customers: Your return is sent to our warehouse in Barcelona, not Sweden. The return portal will show you the correct address automatically.
Return eligibility
To qualify for a return, items must be:
Unused and in original condition
In their original packaging
With all tags and labels attached
⚠️ Important: Some items cannot be returned. Check our article "What items can't be returned?" before starting your return.
EU consumer rights
Under EU/EEA law, you always have a minimum 14-day right of withdrawal from the date you receive your goods — no questions asked. Our return windows meet or exceed this statutory minimum.
Ready to return?
Start your return at our return portal: returns.ingrid.com/rekkrathletics. The portal is available in English, Svenska, Norsk, Dansk, Deutsch, Español, and Suomi.
Need more help? Contact us at info@reyrr.com or use our live chat.