3.1 How to Submit a Request in the App
Whenever you need help — technical issues, administrative questions, general inquiries — submit a Request via:
My Space → Requests
This is the quickest and most efficient way to reach us.
A short survey may appear afterward; your feedback helps us improve our service.
3.2 Understanding Your Rent & Payments
Rent is collected via direct debit around the 1st of the month, unless you have manually set up bank transfers.
If your direct debit fails, we will attempt to collect the amount twice. If it still fails, you may transfer the rent manually to:
NL93 INGB 0676 0718 56
t.n.v. CBRE DRES Custodian I B.V. inzake To Be At B.V.
Include your address and full name as the payment reference.
3.3 House Rules & Living Guide
To ensure a pleasant living environment for everyone, please keep in mind:
Keep bicycles in designated areas only
Do not store items in hallways or common areas
Dispose of household waste in the correct containers
Be considerate of neighbours when hosting guests
3.4 Where to Find Help & Support
You can reach us via:
→ Requests in the app
→ News for updates
→ My Space → Knowledge Base for general information