How to Create and Edit a Support Service
Why does it matter?
Oftentimes, your program participant needs support in areas other than job opportunities and skills training. Resources such as professional attire, transportation assistance, and daycare services are a few examples we often see. As you can tell, these can be crucial for your program participants as they seek career fulfillment. Support Services are traditional services that will help with a variety of basic and social care needs. Support Services do not include events such as job fairs resume review sessions or job training programs.
See How to Add an Event To Resources, How to Create and Edit a Support Service as needed.
Navigation:
To access the Training Program section of the Resources page do the following:
Login to your RiseKit account at Staff Portal
Move your mouse toward the left-hand navigation.
You should see links that show the following options
Organization
Chat
Candidate
Resources
Surveys
Click on "Resources"
At the top of the page you will see All, Support Services, Training Programs, Job Opportunities, and Events. Make sure to select Support Services
Select Support Services from the Resources menu
How to Add the New Support Service
Adding a Support Service is incredibly simple with RiseKit. Follow the steps below to add a Support Service.
1. On the Support Services tab on the resources page, click the + New button on the top right corner.
Choose + New
2. You should see a modal appear that will guide you through the step-by-step process of adding a Support Service.
Creating a Link Entry
The Link Entry modal that pops up provides a step-by-step process for adding your Training Program.
Step 1: Make sure that you have the correct resource type selected. In our case, it should be Support Service.
Step 2: Enter the basic resource details for the Support Service on the left of the screen
URL: This is a link to the Support Service. This can be a description of the support service, the application page for the support service, or a link to a flyer about the support service.
Service Title: This is the name of the social service. Include the Organization Offering the service as well as the name of the service - Example: ACME Corporation: Internet/WiFi Assistance
Description: Include some key information about the service to provide participants with information about the service. For example, include Hours of Operation, Age Requirements, and Support Offered. Example: WiFI Assistance up to $50 per month. Call 555-555-5555 to make an appointment for support. Must be a SNAP recipient to qualify.
Services Offered: Select one or multiple service types that are offered. Select items from the drop down and click them to lock the service types in.
Associated Barriers: Select one or multiple barriers that are included in the purpose of the support service. Remember, these services are meant to help people, so these barriers will give candidates a better sense of what they are getting into.
Background Friendly: Determines if the event is background friendly or not.
Location: Select whether the Support Service is offered REMOTELY, HYBRID, or IN-PERSON. If the Support Service is onsite, include the address by typing it into the Address box.
Step 2: Add additional Support Service attributes, then choose Review Details
Add Contact Information: Contact information in the respective fields.
Eligibility: The age eligibility that is required of the candidates wanting to attend the Support Service. This tab also asks whether people with disabilities, military status, or varying gender are allowed to participate.
Covid-19 Precautions: Select whether there is a requirement for masks or not during the Support Service.
Step 3: Review the Support Service details, then choose how the event should be shared and Submit
Link Expiration: Choose a Date when you want the resource to expire and no longer be visible to the RiseKit network. If there is no expiration, select No Expiration
If you'd like to go back and edit your resource's details, select Edit
Choose RiseKit Network and then select Submit
Editing a Support Service
To edit a Support Service that you have previously posted, follow the steps above to get to the Support Service section. Here you can search for the Support Service you need to edit by keyword as well as sort by date the Support Service was posted or filter by support service type, location, other filters, etc.
Note, if you did not create the Support Service, you will not have the ability to edit the service. You can only edit Support Services that you originally created.
1. Click View Details to open up the Support Service.
2. Select the Pencil Icon/Edit in the top right corner.
3. Navigate to the area where you need to edit the information
When you are done editing, choose Review Details until you get to Step 3: Link Sharing Options, and choose Submit