To access the Support Services section:
1. Login to your RiseKit account at Staff Portal.
2. Move your mouse toward the left-hand menu.
3. Click on Resources> Support Services.
How to Add the New Support Service
1. Under Support Services, click the +New button on the top right corner.
2. Enter the support service details in the fields below.
Remember! The more detailed you are, the easier it will be for your audience to find it.
External URL: Define the URL that your audience will follow to learn more or apply. This can be an online description of the service/program, an application page, or a link to a PDF flyer.
Support Service Title: Define how your support service will appear to your audience in RiseKit. Include the name of the organization providing the service and name of the service itself to ensure it's easy to find.
Example: ABC Community Services | Child Care
Location: Define whether the service is offered virtually or in-person. If the service is in-person, include the address by typing it into the Address box that appears.
Services Offered: Define the type(s) of services being offered from the dropdown menu.
Associated Barriers: Attach relevant barriers that this service offers help with. Remember, these services are meant to help people, so these barriers will give candidates a better sense of what they are getting into.
Background Friendly: Determines if the event is background friendly or not.
Description: This is meat of your support service listing. Include key details to provide your audience about what the service will help with, any details on the process, and steps they can take to attend.
Example: This service offers child care assistance with up to $50 per month for qualifying participants. Call 555-555-5555 to make an appointment or apply through our website. Must be a SNAP recipient to qualify.
3. Add additional attributes that determine eligibility for the service/program, key contact information you want to include, or required COVID precautions that your attendees must adhere to.
Add Contact Information: List the point of contact at the organization for this service/program and their contact information.
Eligibility: Define age requirements for receiving support and whether the service/program relates to people with disabilities, that have a military status, or belong to specific gender.
Covid-19 Precautions: Define whether your service requires those that participate to adhere to rules that protect those with higher risk of sever illness.
6. Click Review Details.
7. Before submitting and publishing, choose if/when the service will no longer be active on RiseKit and define how it will be shared once published. You can offer the service to users across the entire RiseKit network or be more targeted.
8. Once everything looks good, click Submit.
Editing a Support Service
1. To edit your event, navigate to the left-side menu and click Resources > My Resources.
2. Find your support service and click View Details > Edit.
*If you did not create the event, you will not have the ability to
edit it.
3. Navigate to the area that needs editing and follow the steps above to re-submit.
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