Skip to main content
All CollectionsCards
P-Card FAQ [Stripe]
P-Card FAQ [Stripe]

If your RollCredits P-Card is Black, then this will be a Stripe/RollCredits card! Below are instructions on how to get things moving.

Ariana Lewis avatar
Written by Ariana Lewis
Updated over 3 months ago

How to Activate Your RollCredits/Stripe P-Card

  1. First, login to RollCredits & setup your account.

    1. Add your full name & phone number

    2. Go to Settings to edit the above information: https://app.rollcredits.io/settings

    3. Adding phone number is crucial so you can get texts every-time you make a charge and you can upload your receipts using our AI! Don't skip this step!

  2. Go to the Card's tab to Activate your card.

    1. Click on the box to accept Stripe's Terms & Conditions

    2. Click "Activate" and your card will be activated!

    3. This Activation will activate both your Virtual P-Card and your Physical P-Card (if applicable).

How Do I Find My Pin?

  1. Login to your RollCredits Account

  2. Go to the Cards tab

  3. Click "More" and a drop down menu will appear

  4. Click "View ATM Pin" and your Pin number for your P-Card will appear.

  5. Now you can withdraw cash from an ATM using your Physical P-Card!

Please Note: Virtual P-Cards cannot withdraw cash from an ATM, only physical cards.

How Do I Track My Physical P-Card?

  1. Login to your RollCredits Account

  2. Go to the Cards tab to find the card you'd like to track

  3. Click "More" and a drop down menu will appear

  4. Click "Tracking Info" and the tracking number for your P-Card will appear once shipped!

  5. P-Cards take 2 days to ship.

How Do I Find My Billing Address?

  1. Login to your RollCredits Account

  2. Go to the Cards tab

  3. Your Billing Address will be displayed next your card information!

How Can I View My Virtual Card?

  1. Login to your RollCredits Account

  2. Go to the Cards tab to find the card

  3. The card displayed is your Virtual P-Card NOT your Physical P-Card, as that will be shipped separately (if the Production Company ordered one for you!) and won't be displayed in the app.

  4. Virtual P-Cards & Physical P-cards are synced and will pull from the same set limit.

  5. If you'd like to view the details for your P-Card, click the bottom right "eye icon" and the Virtual P-Card will flip to display all the necessary card information.

How Do I Upload Receipts?

  1. Make sure to add your Phone Number to your RollCredits account for text updates every time you make a purchase and for on-the-go AI assisted receipt uploading!

  2. Please see this Uploading Receipts Guide for details on how to upload receipts!

How Do I Check My Remaining Balance & Card Limit?

  1. Login to your RollCredits Account

  2. Go to the Cards tab to find the card info

  3. You'll be able to see the following displayed next to your card:

    1. The amount you've spent

    2. The remaining balance

    3. The total limit

How Can I Update My Limit?

The only people that can update card limits are those with Super Admin or Manager user roles within RollCredits.

  1. Login to your RollCredits Account

  2. Go to the Cards tab to find the card you'd like to update.

  3. Click "More" and a drop-down menu will appear.

  4. Select "Adjust Limit" and a pop up will appear.

  5. Adjust the card limit amount in the pop up and then press "Update Limit" and the adjustment will be saved.

How Can I Enable or Disable ATM Withdrawals?

The only people that can enable or disable ATM withdrawals are those with Super Admin or Manager user roles within RollCredits.

  1. Login to your RollCredits Account

  2. Go to the Cards tab to find the card you'd like to update

  3. Click "More" and a drop-down menu will appear.

  4. Click "Enable ATM Withdrawals" and this will update automatically.

  5. If you'd like to turn this off, you can click "Disable ATM Withdrawals"

Did this answer your question?