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πŸ“„ Reimbursements FAQ

Ariana Lewis avatar
Written by Ariana Lewis
Updated over a week ago

πŸ“₯ Who can upload receipts for reimbursement?

βœ… Cast & Crew, Managers, and Super Admins can upload receipts.
❌ Card Holder Users cannot mark receipts for reimbursement.


🧾 How do I upload receipts and mark them for reimbursement?

  1. Navigate to the Transactions tab

  2. Select the Other Expenses sub-tab

  3. Click Upload & Scan to upload your receipts

  4. Once uploaded, find the transaction in the table

  5. In the Reimburse column, check the box for each receipt that needs to be reimbursed

πŸ”Ή Only Managers & Super Admins can view all team reimbursements.


πŸ“Š Where can I view all reimbursement requests?

Go to the Projects tab β†’ Click on the Reimbursements sub-tab.
Here you’ll see a summary of all outstanding reimbursement requests.

πŸ”Ή Again, only Managers & Super Admins can view all team reimbursements.


πŸ” How do I review and process reimbursement payments?

  1. In the Reimbursements sub-tab, click View Details next to a user's name

  2. Review their receipts and transaction details

  3. If everything looks good, proceed to payment


πŸ“‘ What does the reimbursement invoice include?

Once you confirm the payment:

βœ… A consolidated invoice is automatically generated
βœ… A cover page summarizes receipt details
βœ… All receipt images are merged into a single file
βœ… You’ll get to preview and confirm everything before finalizing
βœ… Original transactions are replaced by the invoice for clean record-keeping


πŸ’Έ How do I complete a reimbursement payment?

After reviewing the invoice, click Next and choose your payment method:

  • πŸ’³ Send via Email – The recipient receives an email with the option to choose a digital check or ACH payment

  • 🏦 Send via Direct Deposit – If bank details are already entered, the ACH payment is sent directly

πŸ” Only Super Admins can process reimbursement payments.


πŸ“ Where can I track paid reimbursements?

After payment:

  • You’ll return to the Reimbursements tab

  • The invoice will be listed as Paid

  • The finalized invoice appears under Transactions > Vendors & Contractors with receipt attachments and all key details


🧠 Quick Summary

βœ… Upload & mark receipts for reimbursement
βœ… View reimbursements under Projects > Reimbursements
βœ… Review & process payments
βœ… Generate & confirm the invoice
βœ… Choose a payment method and pay
βœ… Track everything from your Reimbursements dashboard

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