We are sorry for any inconvenience!
Please check the following:
1) Is "share across devices" turned off on ALL iOS devices?
Due to limitations with Apple Screen Time this is required for using Roots
Open your iOS Settings > Screen Time
Be sure "share across devices" is turned off
In some cases, we have seen this needs to be turned off on all devices
Learn more here
2) Is Apple mis-reporting your screen time?
Go to iOS settings > Screen Time
Check to see if Apple is mis-reporting usage
Unfortunately in some cases Apple over-reports screen time and that will make your Roots screen time numbers inaccurate as well
We are about to release a potential workaround for this where you can exclude certain apps on certain days
3) Is Apple showing "AuthKitUIService" or other odd usage?
Due to limitations with Apple Screen Time, sometimes Apple will report usage that does not make sense or match your actual usage
This may show up as "AuthKitUIService" or "User Authentication"
We are currently investigating ways to workaround the bug and remove this, but usually it only happens for a day or two when you start using the app and then it resolves itself
Still having issues?
Please contact us — we'd love to pay you for your time and troubleshoot the issue further.