If your SafeGard order on Costco.com was canceled automatically, the payment most likely failed on Costco's website.
Most common cause: an address or ZIP code mismatch
Payments usually fail when the billing address, especially the ZIP code, doesn't match what your credit card company has on file. A billing address that differs from the shipping address can also cause a failure.
How to fix it
Place a new order on Costco.com and:
Enter the billing address your credit card company has on file. Double-check the ZIP code.
Use your billing address for shipping. Nothing is physically shipped because your SafeGard consultation is delivered online, so it's fine to use your billing address.
Check your card details, including the card number, expiration date, and security code.
Still having trouble?
SafeGard can't see or change payments on Costco.com. For help with payment or a canceled order, call Costco Customer Service at 1-800-955-2292.
After your order goes through, your voucher can take up to 2 hours to appear in your SafeGard account. See: I purchased a voucher, but it isn't showing in my account