After you buy a SafeGard voucher from a partner pharmacy like Costco, it's linked to your SafeGard account automatically using the email address from your order. You need one voucher for each travel intake before it can be submitted for physician review.
1. Allow up to 2 hours
It can take up to 2 hours for a new purchase to show up in your SafeGard account. Your intake progress is saved, so you can come back and submit once the voucher appears.
2. Check your email address
Your voucher is linked to the email address used for the purchase. Make sure you're logged in to https://patient.sgtravelmed.com with that same email.
If you bought the voucher with a different email address, you can move it to your current account:
Go to checkout for your travel intake.
Click "Transfer Vouchers."
Enter the Costco order number or the email address used for the purchase.
Enter the verification code sent to that email address.
Choose how many vouchers to transfer and confirm.
3. Check how many vouchers you bought
Each traveler needs their own voucher. If you're submitting intakes for several travelers, make sure you bought enough vouchers for all of them.
Still not showing?
If more than 2 hours have passed and your voucher still isn't showing, contact SafeGard support at support@sgtravelmed.com. Please include:
Your order number
The email address used for the purchase
The email address you use to log in to SafeGard