When you buy a SafeGard voucher on Costco.com, SafeGard doesn't see your Costco login or billing details. Costco sends us a record of the purchase, and we create your voucher using the email address in that record.
Where the email address comes from
Costco sends us the email address attached to the ship-to contact on your order, not the bill-to email or the email you use to log in to Costco. If you haven't updated your contact details at Costco recently, the address may be outdated.
SafeGard doesn't have access to your Costco profile and can't see or change the addresses saved there. To update the email on your Costco account, call Costco Customer Service at 1-800-955-2292.
How to get your voucher onto the right account
First, create your SafeGard account at https://patient.sgtravelmed.com using the email address you want to use, then log in and start your travel intake. What happens next depends on whether you can still receive mail at the old address.
If you still have access to the old email address
You can transfer the voucher yourself:
Go to checkout for your travel intake.
Click "Transfer Vouchers."
Enter the Costco order number or the old email address.
Enter the verification code sent to the old email address.
Choose how many vouchers to transfer and confirm.
If you no longer have access to the old email address
Once you've created your account and started your intake, contact SafeGard support via chat or at support@sgtravelmed.com with your Costco order number and the email address on your new SafeGard account, and we'll transfer the voucher for you.