Remote Health Self-Serve Renewal for Admins
Automatic Renewal of Your Coverage
Your Remote Health coverage renews automatically each year.
Renewal is also the best time to review and adjust your team’s coverage.
During renewal, you can:
Upgrade or downgrade team members to different plans
Add family members (spouse/domestic partner and/or children)
Add new employees or contractors
Note: New members can also be added at any time during the year.
Renewal Period
Important Dates
Open enrollment start: 45 days before the policy end date
Open enrollment end: 14 days before the policy end date
All renewal changes must be made within this window.
Changes You Can Make in the Admin Dashboard
During open enrollment, you can update coverage directly from your dashboard.
Available changes include:
Adding or removing members
Upgrading or downgrading plans
Adding Life coverage
Adding New Members and Dependents
For new members or dependents, use the separate census sheet.
This sheet should include:
New members joining the plan
Dependents being added or removed
Send the completed sheet to:
Your Account Manager, or
SafetyWing 24/7 chat support
Renewal Submission
Changes to your plan can only be submitted during the open enrollment period.
Important notes:
You can resubmit your renewal as many times as needed while the window is open.
The last submission will be applied to your renewal.
Renewal Timeline
During the renewal process, you will receive four automated emails.
90 days before renewal
You will receive an email notifying you that your renewal period is approaching.
This email explains:
What actions you can take at renewal
What to expect during the process
60 days before renewal
You will receive a reminder email about your upcoming renewal.
If you plan to update your team’s coverage, the email will include a census template for submitting member updates.
45 days before renewal
You will receive another email confirming your plan choices for the upcoming policy year.
If you need to add new members or dependents, you should:
Use the census format
Include only new members or dependents whose plans are changing
This may include:
New employees or contractors joining during renewal
Their eligible family members
Submit the census to your Account Manager or via 24/7 chat by the deadline (30 days before renewal).
18 days before renewal
You will receive a final reminder email.
This email includes:
The open enrollment closing date
A reminder that this is your last opportunity to make renewal changes in the admin dashboard
Annual Rate Adjustments
Every year on April 15, rates across all plans may be adjusted.
These updates help ensure:
Coverage remains consistent worldwide
SafetyWing continues to deliver high-quality service
Group Discount Requirements
To maintain your 30% group discount, your plan must include:
At least five team members
Family members are not counted toward this total
If your group falls below five members, individual plans are still available through Nomad Health.
Questions?
If you have any questions or need more information, visit our website and start a live chat (24/7). Our team is here to support you every step of the way.