You can easily add your card to your digital wallet and use it for eligible medical expenses wherever virtual payments are accepted.

Using the card, you can access covered healthcare services without having to pay out of your own pocket. You can pay for any appointment, service, treatment, or medication that is covered by your Remote Health plan as long as it costs less than the preset limit. This could be, for example, a check-up with your doctor, a set of glasses, a massage therapy appointment, a virtual therapy session, etc. For more expensive procedures and hospital services above this limit, we recommend asking for direct billing via your SafetyWing dashboard.

Your card will work at most places that provide healthcare services and accept Mastercard debit. However, we check the payment information so that non-healthcare-related charges will not go through, such as restaurants or entertainment venues. In certain cases, it may be declined for legitimate health expenses due to how the merchant is categorized.

If you are on a Remote Health plan through your employer who has opted into the SafetyWing Card service, you will automatically receive an invitation by email once your coverage is active. Simply follow the instructions in the email to get started.

If you’re already a Remote Health member, you will be eligible when your annual plan renews, although it is up to your employer as to whether they will opt in.

We don’t yet offer this feature to members who pay for their own plan or if your employer has not opted into SafetyWing Cards.

No, you don’t need to pay an additional fee to get your card, as the costs are embedded in the price of your plan.

Once you've ordered your card, it typically takes 2-8 weeks to arrive, depending on your location.

Card deliveries to some locations can take several weeks due to delays with local postal services. Once your shipment is handed off to a local postal service, the tracking code on your shipment may not update regularly or, in some cases, may be inaccurate.

If you suspect that something has gone wrong with your shipment, contact our Customer Care team, and we can cancel your order and ship you a new card.

Yes, once you've received your SafetyWing Card, please activate it via your SafetyWing dashboard under 'My payment card' in the left side menu. You will need to enter the last 4 digits of your card number to activate your card.

Your account passcode and card PIN are both 4-digit security codes with different uses.

They can be the same number to make it easy to remember, but we suggest using two different numbers for the best security.

SafetyWing will never ask you for your card PIN or passcode.

Yes, you can use your card for online transactions for medical expenses that are covered under your Remote Health plan. You can view your card details by clicking on the 'My payment card’ menu and ’View card details.'

Yes, there is a maximum spending limit, which can vary depending on your Remote Health company plan. So, your card won't work if you're trying to pay for a service above this limit. As part of our ongoing effort to improve your experience, we are actively working to increase these limits in the future.

If your medical expense is above US$150, you can request direct billing via your dashboard.

At the moment, your balance is not available to view on your dashboard. Your card limit is stated in your invitation email. We encourage you to always have just one outstanding expense on your card so that you can always easily manage your card limit.

Every time you use your SafetyWing Card, you need to validate your expense by uploading the relevant documents before using it again. Once the expense has been processed as a claim and if it is approved, your spending limit will be reset.

You can only have 3 outstanding expenses on your card, meaning the claims for those expenses have not yet been approved.

If you use your card for something that is not covered under the policy, you risk losing access to your card. Expenses that are not approved will reduce your available card limit.

Yes, you should be able to swipe, tap, or insert your card. Be prepared to enter your PIN regardless of the method you use.

The broad rule is to ask for direct billing from us whenever you think your procedure or treatment will cost more than US$150.

No, the card is meant to be used strictly for expenses that are covered under your Remote Health plan. Due to our filters, it may not even be accepted by non-healthcare providers or vendors.

No, at the moment, we can only issue one card per account.

Yes, you can use the card to pay for a family member’s health expenses covered under their Remote Health plan. Be sure to list their name in the claims form when validating the expense.

Right now, our SafetyWing Cards can only be used for expenses covered under Remote Health, and there is no option to categorize an expense under Nomad Insurance.

Yes! We still have to check after every payment whether your expense is covered under your plan. There are two steps after you pay with your card, which auto-generates a claim in your dashboard:

Since we have most of the basic information already (date of service, location, payment amount), the process is much shorter, meaning you only have to write a description of what you paid for and why, as well as the usual required supporting documents:

Your card will be fully recharged once a card-paid claim has been approved. If the claim is denied, your card will not be recharged.

If you can't see the claim on your claims dashboard after using your SafetyWing card, or you cannot upload any supporting documents to a claim, please contact Customer Care for assistance.

We keep track of how many expenses are found to be invalid, i.e., not covered by your plan. If your card-related claims continue to be denied, you will risk losing access to your card permanently. If you’re not sure whether something is covered, you can check by reading your plan, requesting pre-approval, or asking for clarification from our Customer Care team via live chat or email.

Your expense may only be partially approved if, for instance, you’ve reached a limit on a specific benefit of your coverage, such as vision or dental benefits, or certain items on your invoice are not covered.

If you use the card again for something for which you've already reached your sublimit for the policy year, your claim will be denied, putting your access to the card at risk.

There can be a number of reasons why your card was declined:

You will receive an email with a reason why your card was declined.

If you’re still not sure why your card was declined, get in touch with us via live chat or email.

You can view your SafetyWing Card PIN by logging into your dashboard and clicking on 'My payment card' in the left side menu. Click on 'Show card details’ and enter your passcode to view your PIN.

You can create a new passcode! Visit 'My payment card' and click on 'Show card details, ' then click on 'Create a new one.'

Yes, you can lock your card via your card dashboard so you or anyone else can't use it. Visit 'My payment card' and click on 'Lock your card'. Your card will be locked until you unlock it using the same steps.

As soon as you realize your card is lost, visit 'My payment card' and click “Report lost or stolen.” In this case, we will immediately cancel the card and send you another one with new details.

You can be locked out of your card for one of the following reasons:

If you have pending claims requiring action from your side, please upload your supporting documents as soon as possible.

If you have any more questions, feel free to reach out to our Customer Care team.

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