This article applies to the older Nomad Insurance Essential plan version effective September 2025. If you are not sure which plan version you are under, please check with our Customer Care team.
Canceling your Nomad Insurance Essential plan is simple.
Cancelling midcycle:
Log into your account.
Open the Chat window (bottom right corner of the website).
Select Cancel my Nomad Insurance Essential policy.
Enter your email address.
Enter the end date of your current plan.
Click Create ticket.
If you already have a chat open, click the Back icon in the top-right corner of this chat to return to the previous screen, where you’ll see the list of ticket options.
How long does the cancellation take?
Our Customer Care team will respond to your request within 24 hours. Once the cancellation is submitted, the tech team will process it within 48 hours. Urgent cancellations can be processed within 24 hours.
Refund Policy
You can get a full refund if you request cancellation before or on your plan's start date.
If you request cancellation after your plan's start date, you may be eligible for a prorated refund based on the unused days, but it is not guaranteed. The refund request will be reviewed by our tech support team.
Adventure Sports Add-on and Electronics Theft Add-on are non-refundable.
If you cancel within the first 5 days of the plan's start date, you would only be eligible to be refunded for unused days after the first 5 days, counting from the 6th day, up to the end of your current billing cycle.
If you cancel after the first 5 days of the plan's start date, you would be eligible to be refunded for the remaining unused days, from the day after cancellation, up to the end of your current billing cycle.
Unused days are calculated from the day after cancellation through the end of your current coverage period (the last day you've already paid for).
Condition that must be met for refund to be eligible: If you have filed any claims, your plan will not be eligible for a refund. The review process may take up to 5 business days.
Refunds are typically credited to your card within 5–7 business days after cancellation.
Clarifications on the dates:
Start Date: This refers to the first day your plan is activated. It's when your coverage begins. The refund policy applies to this day, and you can cancel within the first 24 hours for a full refund.
Auto-extension Date: This refers to when your plan automatically extends after the initial coverage period (e.g., after 28 days). The full refund policy does not apply to the auto-extension date, only to the first 24 hours after the start of the plan.
Purchase Date: This refers to the date you bought the plan, since you can buy a plan that starts on a future date within the next 6 months, this is not necessarily the same date as the Start date of the plan.
Cancelling the plan at the end of the current cycle
Subscription Plans
To stop the next payment: Go to your dashboard and click Stop subscription. Coverage will end automatically at the end date of your 28-day cycle.
Need Help?
Just reach out to our Customer Care Team if you have any further questions. We’d be happy to help!