Nomad Insurance Complete is a 12-month plan. If your situation changes, you can request cancellation. What happens next depends on when you cancel.
Cancelling Before Coverage Starts or Within the First 15 Days
If you cancel:
Before your coverage start date, or
Within the first 15 days of coverage
There is no cancellation penalty.
After approval:
Refunds are typically processed within 5–7 business days
The refund is sent to your original payment method
Cancelling After the First 15 Days
If you cancel after the first 15 days of coverage:
You may receive a refund of up to 65% of the unused portion of your plan
All cancellation requests go through a short review (usually up to 5 business days)
Once approved, refunds are processed within 5–7 business days
Refunds are issued according to the policy terms.
When Can the Cancellation Penalty Be Waived?
In certain cases, the cancellation penalty may be waived, for example, in the case of a life-qualifying event, such as:
Gaining new health insurance through a spouse or partner
Starting a new job that includes health coverage
Moving to a country with mandatory local insurance
A change in marital status
Each request is reviewed individually. The team will let you know if additional documentation is needed.
Important Notes
Refunds follow the official policy terms
Refunds are returned to the original payment method
If you have questions about your cancellation request, contact Customer Care for assistance.