Welcome to Remote Health! We’re delighted to have you onboard. With your coverage, you can:
See any doctor or licensed provider, at any clinic or hospital
Get treated for emergencies and ongoing health conditions
Stay healthy with our preventive care options
Pay and claim for most medical expenses - get expensive treatments pre-approved or paid directly by us
Your plan
Not sure what's included in your coverage? Browse your plan guide below for a full overview of your benefits.
4.0 Essential | Standard | Premium | Premium Plus
5.0 Essential | Standard | Premium | Premium Plus
Signing up for Remote Health
Your company has enrolled you in Remote Health for global health insurance. Your coverage begins on either the 1st or the 15th of the month, depending on when your company adds you to their plan, and activates immediately on that start date.
Mandatory onboarding
Once your company adds you, you'll receive an onboarding email from SafetyWing. To get started:
Click Activate my plan in the email
Complete your member profile
Your coverage begins on your start date
If your dashboard shows "Processing", that's normal - it means your policy is being created.
Complete your profile within 30 days. This is what makes sure your coverage starts on time with the rest of your team.
⚠️ If you miss the 30-day window, you won't be able to enrol until your company's health plan renews. SafetyWing can't activate your coverage until your profile is complete.
Haven't received the email? Check your spam folder first, as it sometimes lands there. If it's not there, reach out to our customer care team via the live chat on our website.
Example Images of the Sign-Up Process
Example Images of the Sign-Up Process
Your Remote Health dashboard
Once you've created your profile, you'll have access to your own personalised insurance dashboard. From there, you can:
View your health coverage details
Submit claims
Request direct billing or pre-approvals
Access our 24/7 live chat for human support, wherever you are
Covering your family
Your employer decides whether you can add dependents to your coverage.
Who can be included
Your spouse or domestic partner
Your children - biological, legally adopted, stepchildren, or any minor for whom you are the legal guardian
Everyone must reside in the same country as you. You cannot add parents as dependents.
Age limits for children
Until the day before they turn 19, if single
Until the day before they turn 24, if single and a full-time student at an accredited college or university at the time the policy is issued or renewed
How to add dependents
The process must be initiated and approved by your employer or company administrator. Once approved, they'll provide the information needed to include your dependents in the plan.
If you have questions about enrolling your spouse, domestic partner, or children, reach out to your HR department to get started.
Adding dependents with a qualifying life event
New dependents can be added to your coverage outside the 30-day window if there is a qualifying life event. You can add someone if:
You get married to him/her
You have a baby or adopt a child
Your spouse/children lose other health insurance
Removing dependents
Dependents can only be removed during open enrolment around renewal time. At that point, you can decide whether to renew coverage for each dependent - if you choose not to, they'll be removed when the plan renews.
Life events that end dependent coverage
Coverage will end on the policy's expiration date following any of these:
A dependent child gets married
A dependent child stops being a full-time student
You divorce or annul your marriage
Your insurance dashboard
From your dashboard, you can view your health coverage details, submit claims, request direct billing or pre-approvals, and access our 24/7 support.
Click the arrows below to view example images from the insurance dashboard.
Logging into your account
Logging into your account
Your dashboard
Your dashboard
Claims
Claims
Account Settings
Account Settings
Using your Remote Health coverage
Finding a provider
With Remote Health, you can see any licensed provider at any clinic or hospital in the world, private or public. That means you can choose the care that makes you feel most comfortable.
Already have a provider you trust? You can keep seeing them
Looking for someone new? That works too, they only need to be legally licensed
Where you're covered
You're covered both in your home country and while travelling, whether for short visits or longer stays.
Some countries have restrictions on residency or travel coverage - check coverage by country.
Getting treatment
When you're ready to schedule a doctor's appointment, visit a clinic, or receive treatment, the easiest route is to pay for it yourself and claim reimbursement. This gives you the freedom to visit any licensed provider.
Schedule your appointment with any licensed provider
Receive your treatment
Pay your provider and let them know you have an international healthcare plan
Submit your claim through your SafetyWing member dashboard
Most claims are settled within two weeks.
Submitting a claim
For all claims, we need supporting documents that match what you described in the claim form so we can assess each one fairly.
Always required
Medical details - information explaining the care received, your diagnosis, and any plans for future treatment
Itemised receipt(s) - proof of payment
Itemised invoice(s) - a breakdown of the treatments or services you received and their costs
Include if applicable
Police report - for claims related to an accident
Prescription - medication orders and prescriptions
Test results - results and interpretation of any medical tests
Check your inbox and dashboard
After submitting your claim, you'll receive a confirmation email. Claims are usually settled within one week.
If we need more information, we'll reach out. To upload additional documents:
Log into your dashboard
Look for claims tagged "Action required"
Upload the requested documents there
For treatments over $500
Pre-approval and direct billing
For expensive treatments or procedures, request pre-approval at least 7 days in advance to avoid a potential 30% penalty. In your dashboard, click "Get pre-approval or direct billing" below your insurance card.
What you'll need
Name and address of the provider (hospital, facility, physician, therapist)
Service date(s)
History of present illness or diagnosis
Treatment or services planned
Estimated costs
Exactly what's required depends on the treatment - you'll get more specific guidance once you start the process in your dashboard.
What happens next
We confirm receipt of your request
We keep you posted on the approval status
Once approved, go ahead with your appointment
Pay your provider and submit a claim through your dashboard as usual
Direct billing
As part of pre-approval, you can ask us to pay the doctor or hospital directly so you don't have to pay out of pocket. This is called direct billing.
Some providers may not accept our direct billing request. If that happens, you have two options:
Stay with your provider and pay out of pocket, then submit a claim for reimbursement
Switch providers - we can advise on providers we have relationships with who are more likely to accept direct billing
⚠️ If you pay and claim for something over $500 without getting pre-approval, you may receive 30% less than what you paid.
How direct billing works
In some cases, we can pay your provider directly after your treatment is completed and we've received and reviewed all updated medical documents and invoices.
Direct billing is available when your estimated costs are $250 USD or more.
How to request it
Go to your dashboard and click "Pre-approval or Direct Billing"
Answer the questions
Upload the required documents
Submit your request
What we need
Medical notes
Treatment plan
Estimated treatment cost
We need at least 7 days' notice before your appointment. Our goal is to make this as smooth as possible, which is why we ask for everything in advance - missing information will cause delays.
Emergency treatment
In an emergency, seek treatment immediately at any licensed hospital, doctor, or clinic.
Call our 24/7 support line: +1 855 276 8864
This is our emergency line with our insurance partner, VUMI. Have your location and details of the situation ready. If you're unable to call, someone else can do it for you.
💡 It helps to carry a printed copy of your insurance card - it has the contact information and your policy number on it.
What happens next
Our medical team will issue an emergency Guarantee of Payment covering the first 24 hours of treatment
If you're admitted for longer, we'll need updated medical notes to continue direct billing
If you paid upfront for an emergency
⚠️ Let us know no later than 72 hours after the emergency if it cost over $500. Notifying us after that may result in a 30% reduction, so you won't get the full amount back even if the treatment was fully covered.
Once you're released and feeling better, head to your dashboard to submit the notice.
Emergency Medical Care in the U.S
Step 1 · Present your insurance ID card and register as "insured"
When you arrive at the hospital, show your SafetyWing insurance ID card and ask to be registered as an insured patient.
This matters because it lets the hospital:
See that you have insurance
Request pre-authorisation for your treatment
Send the bill to SafetyWing instead of you
Give you care more quickly and easily
Step 2 · Call our 24/7 emergency support line
As soon as possible, you or someone helping you should call our emergency hotline, provided through our partner VUMI Global:
+1 855 276 8864 - also available free on Viber
Once we know about the situation, we'll contact the hospital to work out the details. We'll check what's covered and send over a Verification of Benefits (VOB) or Guarantee of Payment (GOP), so the hospital can bill us directly instead of you paying and claiming.
💡 Two things that help
Give the full name and address of the hospital - some have several locations in the same city
The VOB or GOP may come from VUMI or one of their partners, such as Aetna or NHSI, depending on the hospital's contracts
After you're discharged
If you don't receive a bill right away, it may be posted to the home address you gave at registration
Once it arrives, forward it to us, and we'll pass it to the claims team
If the provider bills electronically, they should use the contact details on the VOB or GOP so we can handle payment directly
This is another reason to show your ID card and register as insured - it means the provider contacts us about payment rather than chasing you.
⚠️ What happens if you register as "self-pay"
If you don't show your ID card or register as insured:
The hospital treats you as a self-pay patient
You may be asked to pay out of pocket before receiving treatment
We may have difficulty accessing your medical records or helping with claims later
If you have any more questions, feel free to reach out to our Customer Care team.