We hope you never have cause to cancel your policy and we will always strive to resolve any concerns or issues you may have. However, if you want to cancel your Insurance please talk to one of our service specialists by clicking the Connect to Team button below.

Cancellation - Before the policy has started

If you wish to cancel your policy after receiving your documents but before your policy has started, you will receive a full refund of the premium paid.

Cancellation - Within the first 14 days

If you wish to cancel your policy within the first 14 days of receiving your policy documents then you will either receive a full refund of your premium paid if your cover has not yet commenced, or the unused part of your premium based on the cover you have had, if your cover has started.

Cancellation - After the first 14 days

If you wish to cancel your policy after the first 14 days of receiving your policy documents and your policy has commenced, then you will receive a refund of the unused part of your premium, based on the cover you have had. This is on the condition that there have been no claims made by you or against you during that time.

There may be cancellation fees that are payable if you cancel the policy after it commences. Please note, there are no cancellation fees on our Saga Plus home and motor policies.

Please note that our Legal Expenses cover is non-refundable after the first 14 days and the arrangement fee is non-refundable, where cover has commenced.