For real-time status of our systems, please check our status page.
2025
Feb 14
We were experiencing degraded performance from 12:15 - 12:50, due to a heavy background job that caused a node to run out of resources. We have stopped the process that caused it, after which systems returned to normal afterwards.
We have a solution worked out, which we will implement in the following weeks. Until then, we will add hardware and limit the job to reduce the risk of this happening again
Feb 12
Our research has taught us that the application was indeed negatively affected by the widespread internet issues. All systems are fully operational.
We will soon publish an update on measures we are taking to increase performance and stability.
Feb 11
12:10-12:30 CET: outages on the platform. Still investigating, our current take is that it is related to internet issues throughout the Netherlands (also see https://allestoringen.nl/)
Feb 10
Measures have been taken to prevent issues from sudden heavy traffic
Feb 7
14:44 CET: 5 minutes of downtime, caused by heavy traffic
Jan 29
We want to share this update about our recent platform performance challenges on our EU instance and outline our immediate actions for resolution. Some users experienced service interruptions affecting quote presentation capabilities. US and APAC sites were not affected.
Last Week:
Thursday Jan 23: Five distinct outages totaling 1 hour and 20 minutes between 09:15-15:57 CEST
Friday Jan 24: One extended outage of 32 minutes between 09:08-09:40 CEST
Root cause: Deployment issue resulting in corrupted platform components
Tuesday:
15-minute service interruption starting at 14:10 CEST
Root cause: Memory management issue affecting quote presentation
Technical Analysis & Solution: our engineering team has identified the core issue: server-side quote rendering was gradually consuming memory without proper release. To address this, we're implementing several improvements:
Architectural Changes (deployed yesterday - Jan 28th - CEST evening)
Moving quote rendering to client-side processing
Maintaining identical user experience
Extensive testing completed with thousands of concurrent quote loads
Infrastructure Improvements (Jan 29th)
Optimizing Azure settings for faster automatic incident resolution
Implementing enhanced automated recovery mechanisms
Adding comprehensive memory usage monitoring
Next steps
Actively monitor the effects of the improvement throughout the day
Focus specifically on memory usage patterns
Provide validation of improvements
Additionally, sometimes the server may not respond for a brief period of time during deployments. To prevent this, we will implement slot deployments.
We understand these interruptions have impacted your business operations and take these incidents seriously. Our team remains focused on resolving these challenges and implementing robust preventive measures for the future.
We'll share another update once we've validated the improvements. If you have any questions or concerns in the meantime, please don't hesitate to reach out to our support team.
Jan 28
Our server experienced downtime between 14:10 to 14:26. We are investigating the root cause
Jan 24 - Jan 25
Our server experienced multiple moments of downtime. We are investigating.
2023
July 5 17:00 CEST Update
There might be a relation with issues on Microsof Azure due to the storm. More info here.
July 5 12:00 CEST
We currently experiencing slow performance and time-outs on our Azure platform. We are currently investigating and working on a fix.
2022
November 7 09:30 CEST
Systems are operational again.
November 7 09:00 CEST
We are currently experiencing slow performance and time-outs. We are investigating,
October 7 10:00
We have added a node and increased logging. We will keep monitoring performance to determine if these steps fixed the issue.
October 6 10:00
We are currently experiencing time-outs on our API. We are investigating,
September 27 17:00 CEST (SOLVED)
We are experiencing issues with displaying category images.