Note: This integration requires a Premium subscription
In order to get started with RoutIT please follow the steps underneath. You can watch the video (in Dutch) with an overview of what you can do below:
1. Sending information to Salesbuilder
We need some information in order to activate your connection. Please login to your RoutIT portal / Grexx account, head to "api toolbox", collect the data underneath and send this to support@salesbuildr.com
OrderControl API link
Credentials API Username
Password (Grexx has sent this to you by email)
2. Whitelisting IP addresses
In the Grexx portal you will need to add the IP adresses underneath, alternatively you can also send an email to Grexx (routitsupport@grexx.net) for help with this.
40.114.205.92
20.105.161.236
If this is done successfully you will see the IP addresses in your Grexx account on the location below (please note that the screenshot below does not reflect the correct IP addresses).
3. Integrating KPN RoutIT by yourself
If the steps above are finished successfully, next step is to turn on the RoutIT / KPN integration.
Go to Dashboard.
Click on your username on the top right corner and click Settings.
3. Click Integrations from the left menu.
4. Toggle right on Enabled.
5. Enter your RoutIT account’s information as required:
RoutIT Username
Password
URL Parameter
Default Vendor ID
6. Select Verify.
7. You will get a message saying your connection failed or succeeded.
Note: If your connection fails, verify your RoutIT account information is correct. If you can’t solve this issue, please contact our support team. |
4. Selecting the Autotask UDF that contains the KPN customer ID
This enables you to be able to view the active contracts and services from the KPN API
5. Browsing the RoutIT / KPN catalog
You can now browse the complete RoutIT / KPN catalog inside Salesbuildr by navigating to Products.
6. Linking RoutIT / KPN services with Autotask Services
You can link any service from the RoutIT / KPN catalog to one of your existing services in Autotask by selecting link product and searching for the existing service in your sales portfolio. Alternatively, you can create a new service in Autotask by selecting an existing service category to add the service to.
Important: When creating a new service, the category you select should already be mapped to an Autotask service code so Salesbuildr knows where to what service code the new service should be linked. Read this section to learn more about creating and linking Autotask and Salesbuildr categories and service codes.
7. Filter for products that are linked to items in your portfolio
You can use this filter to only show items that are linked or not linked to items in your portfolio.
Filter for products that are linked to items from the KPN portfolio. If an item is removed from the KPN portfolio it will be flagged as not found.
8. Review existing RoutIT / KPN services contracts for a specific customer
If you are working on a proposal and need to review what services are linked to this specific customer, navigate to the options menu and select "Open Contracts". This will open a dialog where you can expand the RoutIT section to reveal all existing services, quantities.
In order for this to work, you will need to link the Autotask customer to the KPN / RoutIT customer:
9. Performing a postcode check for a specific customer
From the quote editor, select "RoutIT zipcode check".
This will perform a search using the API using the known address of you customer to show what line services can be delivered on the specific address.
