Overview
There are two ways in which an invitation can be withdrawn
Automatic withdrawals - Salesflow will withdraw invitations after 20 days if the invite has not been accepted.
Manual Withdrawals - You can use this option when you wish to make a withdrawal at any time. This can be done to single or multiple contacts.
Withdrawing Individual Invitations
To withdraw a single pending invitation within a Salesflow campaign:
Open your campaign dashboard.
Locate the contact associated with the pending invitation.
Select the contact and click the option to "Withdraw invitation." Once processed, the contact will show the status "Invite Withdrawn" and they won't receive an invite again until you decide to re-invite them.
Withdrawing Invitations in Bulk
If you need to withdraw multiple invitations simultaneously, you can manage this efficiently within the campaign:
Navigate to the relevant campaign.
Select multiple contacts by ticking the checkboxes next to their names or all of them.
Click on the "Actions" menu, and choose "Withdraw invitation."
Confirm your selection to process the withdrawal for all selected contacts. This action effectively halts further messages to these contacts within the campaign until you re-invite them.
After actioning the withdrawal, it is important to note that the task is scheduled and invitations will be withdrawn the next time the campaign runs. Until they are withdrawn, the withdrawal action will show the status "pending" in the contact's activity log.
You can only withdraw up to 100 invites per day. This allows you to efficiently manage your outreach and ensure your target lists remain up-to-date.
NOTE: the system will perform the same amount of withdrawal actions per day as the amount of invites sent.
Example: If you have set your campaign to send 15 to 20 invites per day, the campaign will withdraw 15 to 20 invites per day.
Please note that after 3 weeks, you will be able to re-invite contacts with "Invitation Withdrawn" status.
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