Once an incident event has been recorded in SaucedIt, it must be resolved so it no longer appears as a current or outstanding item. To complete the process, the record may need to be delegated to an internal staff member for follow-up, or escalated to an external stakeholder. These steps are managed through the platform, ensuring all messages and actions are traceable, accountable and auditable. When the required follow-up is complete, the event can be marked as resolved, removing it from the current view, while keeping a full history of the life cycle, including delegations, escalations and additional actions taken. This guide explains how to resolve, delegate or escalate an event incident record.
Quick Guide
Resolving, Delegating, or Escalating an Event Incident Record
From the Dashboard, navigate to Event Register in the column to the left.
The complete list of events appears here, including both incident records and checklists.
To find the relevant event, use the drop-down menus within Filter.
Events meeting these criteria are now displayed.
Scroll to find the correct event.
Click on the notes icon to the right.
Current details are displayed here.
Scroll to the bottom.
Before you can resolve, delegate, or add an external action, a management response must be recorded in the given box.
Add a response in the box provided.
Select Delegate Task to assign a staff member.
Select the correct staff member.
The staff member will be notified.
Select External Action to send a message to a contact outside the business in regard to this incident.
Complete the form.
Click Send Mail.
Click Resolved to indicate no further action is required from any party.
The incident will now be noted as resolved in the system.