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Auto Cancellation

The Auto-Cancellation feature helps you protect your time by automatically removing appointments that haven't been confirmed or paid for.

📍 Path: Go to Cog Settings → Automations → Auto Cancellation

How to Enable Auto-Cancel

  1. Navigate to Settings > Automations.

  2. Click the Auto Cancellation tab at the top of the screen.

  3. Toggle the switch for Auto-cancel Pending & Unpaid Appointments to Enabled.

Setting Your Conditions

You can define exactly when an appointment should be cancelled from your calendar.

The standard configuration includes:

  1. Time: Choose the window (e.g., After 24 hours).

  2. Condition: Triggered if a Payment Request Has Been Set.

  3. Appointment Status: Specifically targets bookings in the Pending Confirmation state.

Example: If a client books online but fails to pay their deposit within 24 hours, the system will automatically cancel the slot, making it available for other customers.

See Editing Automation in Action

Learn how to set up and modify automated workflows for appointments, reminders, and client notifications.

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