đ Path: Go to Cog Settings â Automations â System Automations
Pet Reminders
Setting Pet Reminders and notifications ensures clients don't miss their slots and feel valued by your business.
Upcoming Appointments: Send SMS or Email reminders (e.g., 24, 48, or 72 hours before the start time).
Rebook Reminders: Automatically prompt clients to schedule their next visit a set number of weeks or months after their last appointment.
Rebook Reminder will not look to see if they have an upcoming appointment; it will always be sent in x duration after the last appointment.
Happy Birthday: Send a celebratory message on the day of the pet's birthday.
Deposit Reminders: Notify clients to pay their deposits immediately after a booking is created.
Appointment Status
You can customise the messages sent when an appointment status changes. To edit these, click the Edit button next to the relevant status:
Status | Trigger |
Pending Confirmation | Sent when an appointment is first created but not yet finalised. |
Confirmed | Sent once you manually click "Confirm" on the appointment. |
Cancelled | Sent if you or the customer cancels the booking. |
No Show | Sent if the client fails to arrive for their scheduled time. |
Ready For Collection | Sent to notify the owner that their pet is finished and ready to go home. |
Completed | A "Thank You" message sent after the groom is finished and paid for. Perfect message to ask for reviews with. |
Choose which message is sent when triggered by toggling the slider on the left. You can turn both SMS and Email off or have one or both enabled.
E-mail tips:
It may be useful to include your salon name in all email subject lines, helping clients find your emails.
Also, don't forget your signature can have links to all your social media/website or any other relevant links you would like clients to have easy access to.
Other System Notifications
At the bottom of the System Automations tab, you can toggle SMS/Email preferences for:
Forms Updates: Notifications regarding digital intake or consent forms.
Payment Updates: Alerts for payment requests, invoices, or failed transactions.
Reschedule Appointments: Messages sent when a booking time or date is moved.
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See Editing Automation in Action
Learn how to set up and modify automated workflows for appointments, reminders, and client notifications.