📍 Path: Go to Cog Settings → Messages → Message Templates
How to Add a New Template
Go to Messages > Message Template.
Click Add New Template.
Enter a Template Name and your message content.
Add variable such as [customerFirstname], [petName], [orgName] to personalize messages automatically.
You can select Preview once done.
Then Create Template.
Example Templates
Deposit Request
Due to rising costs we must now ask for a deposit thank you for your continued custom. Please pay deposit via link below[Company Name]
Check-in Form
Here is your form. Click below to enter the form in [Company Name]. [Company Email] [Company Telephone]
Send Appointments
Hello! Please find your appointment(s) below. If you would like to make any amendments, please email or call us and we will gladly make the changes for you. Thank you for your continued custom.
Contract
Here is your contract. Click below to view and sign your contract in our Customer Portal.
Invoice
Here is your invoice. Click below to view and pay your invoice in our Customer Portal.
Overdue Groom
Hi, this is a reminder that [petName] is due a groom. Please contact [orgName] to arrange an appointment! [Company Name] [Company Telephone] [Company Email]
Reviews
Link to Invoice [Company Address] Hope you like our service & We wish to see you soon. We would like to know about your overall experience regarding your recent appointment booking, services and ease of payments. You can also rebook appointments in just a few steps.
Onboard Customer
Hello [Customer Firstname], We are delighted to have you as a customer at [OrgName]. It would help us greatly, if you could enter your details in our portal. Kind Regards,
Booking Error
Booking error [Pet Name][Customer Surname]
Invite To Portal
Hi [FirstName], We warmly welcome you to the [OrgName]'s Customer Portal. Where you can access your appointments, contracts, invoices and many more. Regards,
Promotions & Availability
Notify customers about open slots, special offers, or encourage them to book online.