AMS1 User Guide
AMS1
Pass Codes
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The Pass Codes are
5044 for Transactions
0856 for Network
Set Up
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Set up
Inspect the terminal.
Turn on the terminal: connect the terminal to a power supply, then press and hold the power button until the display turns on.
Let the battery charge for at least four hours while you continue with the next steps.
On the Welcome screen, select your language.
Connect the terminal to your network.
On the Confirm store screen, assign the terminal to your store by selecting the check mark button. If the store shown is not your store, let us know! hello@itsallsavvy.com or pop into help chat!
Connect to Wi-Fi
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Connect to Wi-Fi
After selecting your language on the Welcome screen, select the arrow button:
On the Setup Wi-Fi screen, select the + sign.
Turn on the WLAN toggle switch.
Select a Wi-Fi network from the list, or select the + sign and add the name (SSID) of the Wi-Fi network.
Enter the Wi-Fi password.
Select OK.
The terminal sets the network as default automatically, and connects to it.
You'll now see a Wi-Fi icon at the top of the display.
Updating the connection settings
If you need to change Wi-Fi usage later:
Select Settings > Network.
Enter your passcode.
Select Wi-Fi. You can now:
Turn Wi-Fi on or off using the WLAN toggle switch.
Add another network as described above.
Turning On/Off
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Turning on/ off
If you turn on the payment terminal for the first time or after it has been off for a long time, it may make a maintenance call to synchronise the configuration and update the software. This can take 10 to 20 minutes.
When connected to a power supply, the battery charges. An icon at the top of the display indicates the battery charge level.
Turn on the terminal:
Press and hold the power button until the display turns on. If necessary, connect the terminal to a power supply to charge the battery.
Turn off the terminal:
Press and hold the power button until a dialogue box appears, then confirm you want to turn off the terminal.
Battery Maintenance
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Maintain battery performance
Storing payment terminals for longer periods of time can reduce the capacity of the battery or damage it permanently.
To prevent battery degradation:
Check the storage conditions:
Store the terminals in a cool, dry place.
Keep the terminals away from direct sunlight or heat sources.
Avoid overcharging - do not store terminals with battery levels over 70 percent.
Avoid discharging - do not store terminals with battery levels below 40 percent.
Inspect the batteries regularly:
Every six months, check for battery leakage or swelling.
Recharge batteries to the optimal level.
In case of battery failure, you can return or replace the terminal.
Charging AMS1
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Use the USB-C charging cable
The AMS1 payment terminal is supplied with a USB-C charging cable and a region-specific power plug. This cable is compliant with the USB industry and UL standards.
Always use the charging cable and the region-specific power plug provided by Adyen.
To prevent damage to the USB-C charging cable and the USB-C socket on the payment terminal, follow these guidelines:
Insert and remove the USB-C charging cable by holding the end that connects to the terminal or the power plug.
Do not insert or remove the USB-C charging cable in an upward, downward, left, or right direction.
Do not bend or fold the USB-C charging cable.
Do not use excessive force to insert or remove the USB-C charging cable.
Always inspect the USB-C charging cable and the USB-C socket on the payment terminal for foreign objects.
If the terminal operates in areas of high humidity, dust, or food residue, consider getting a charging station.
Payment Terminal Menus
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Menu/Button | Description | Passcode |
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Device Info
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Device info
To view information about the terminal:
Select Settings > Device info.
The screen shows:
Model, serial number, and IP address of the terminal.
Software version that the terminal currently uses.
The configuration version.
Merchant account that the terminal belongs to.
The store that the terminal is boarded to, and the store address.
A button to show a QR code with device info.
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Device info
To view information about the terminal:
Select Settings > Device info.
The screen shows:
Model, serial number, and IP address of the terminal.
Software version that the terminal currently uses.
The configuration version.
Merchant account that the terminal belongs to.
The store that the terminal is boarded to, and the store address.
A button to show a QR code with device info.
Totals - View and Reset
Totals - View and Reset
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View and reset totals
The terminal can generate a Totals report. This gives an overview of the total amounts for sales, refunds, gratuities (tips), and cancellations that the terminal processed since the last reset of the report. By resetting the report, you can use this functionality to get day totals or shift totals.
To obtain the Totals report:
Select Transactions > Totals.
Enter the Transactions menu passcode.
You can now:
View a Totals report for the period shown at the top of the report.
Start a new reporting period by selecting the reset button:
Access the report from the previous reporting period.
Trouble Shooting
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Wi-Fi Connection
Your can test your internet speed by using a device connected to the same Wi-Fi
Type 'Speed Test' into a google browser and hit Run
On and Off
The tried and tested answer to many IT questions!
Our Card Machines are very high tech with a lot going on in a small unit, this could be your solution to reset and get back to as expected!
Hardware Testing
Navigate to:
Settings
Diagnostics (no code needed)
Scroll down to Hardware
The tests available are:
NFC antenna
chip card reader
swipe reader
If you get a failed test,
Navigate back to Diagnostic Report and click to send it to Adyen
And do let us know! we can follow up with them regarding your issue.
V400c Plus User Guide
V400c Plus
Get started
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Get Started
Open the cover on the back of the terminal, connect the dongle cable, and close the cover.
Turn on the terminal by connecting it to a power source. During startup the display turns on and off a few times.
Select Configure network. Then connect the terminal to your network.
Select Board the terminal, select your store, and select Confirm. Boarding can take up to 30 minutes.
If Board the terminal doesn't show, wait until the next synchronization with the Adyen platform (on average three hours) and try again.
Test the connection with your POS system. Skip this step if you will use the terminal as a standalone terminal.
When you have completed these steps, you are ready to process payments!
Inspect the terminal
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Inspect Terminal
Because payment terminals process sensitive card data, you must verify that the terminal you received is the correct one, supplied by Adyen, and hasn't been tampered with.
Verify that the shipping box containing the terminal hasn't been opened and that the tamper-evident security packing tape is intact.
Open the terminal boxes, take the terminal out of the box, and verify that the serial number (S/N) on the terminal is the same as the serial number on the box.
Inspect the terminal for tampering. Check for missing screws, additional wires or labels, holes in the device, and anything inserted in or attached to any part of the terminal.
If any of the above checks fails, contact our Support Team immediately.
Insert the receipt paper roll
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Insert the Reciept Paper Roll
Pull up the latch of the paper compartment and swing the cover downwards.
Insert the paper roll making sure the paper sticks out a bit.
Close the cover of the paper roll compartment.
Connect to your network
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Connect To Your Network
Connect your terminal to the internet so that it can communicate with the Adyen payments platform. Follow the instructions for the network connection you want to use: Ethernet LAN or Wi-Fi.
Connect to Ethernet LAN
Connect an Ethernet cable to the Ethernet (LAN) port on the dongle.
That is the port marked with ETH or this symbol:
Connecting the wrong type of cable to the Ethernet port or connecting the Ethernet cable to the wrong port (for example, the RS232 port) may severely damage the terminal.
Connect to Wi-Fi
On the terminal display, select Configure network.
Select Wi-Fi.
Turn on the Wi-Fi toggle switch.
Select the + icon to add a network. The terminal scans for Wi-Fi networks.
Choose the desired network from the list and enter the Wi-Fi password, or select Add manually and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password.
Select the check mark to confirm.
The terminal sets the network as default automatically, and connects to it.
You'll now see a Wi-Fi icon at the top of the display.
Updating Network
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After the terminal is boarded
If you need to change Wi-Fi usage after the terminal is boarded:
Select Settings > Network.
Enter your passcode.
Select Wi-Fi. You can now:
Turn Wi-Fi on or off using the Wi-Fi toggle switch.
Add another network as described above.
Turn on/off
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Turn on/off
If you turn on the payment terminal for the first time or after it was off for a long time, it may make a maintenance call to synchronize the configuration and update the software. This can take 10 to 20 minutes.
Turn on the terminal:
Connect the terminal to a power supply.
During startup the display turns on and off a few times.
Reboot the terminal:
Go to Settings and select Power.
Enter your passcode.
Select Restart and confirm.
Turn off the terminal:
Disconnect the terminal from the power supply.
Payment terminal menus
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Payment Terminal menus
Your payment terminals have a menu with options related to payments, and a menu with options related to configuration. The access to some menu options is protected by passcodes.
Menu/Button | Description | Passcode |
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From software version 1.90, all Android and non-Android payment terminals use the same menu structure. If your terminals are on an earlier version, they might be still using the old non-Android terminal menus.
Device info
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Device Info
To view information about the terminal:
Select Settings > Device info.
The Device info screen shows:
Model, serial number, and IP address of the terminal.
Software version and configuration version that the terminal currently uses.
Merchant account and store that the terminal belongs to.
A button to show a QR code with device info.
When you contact our Support Team, they may ask you to scan this QR code.
View, print, and reset totals
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View, print, and reset totals
The terminal can generate a Totals report. This gives an overview of the total amounts for sales, refunds, gratuities (tips), and cancellations that the terminal processed since the last reset of the report. By resetting the report, you can use this functionality to get day totals or shift totals.
Go to the Transactions menu.
Enter the Transactions menu passcode.
Under History, you can get the details of past transactions.
Under Totals, you can:
View the Totals report for the period shown at the top of the report. It also shows the totals per card scheme used.
Print the Totals report.
(Optional) To reset the counter after printing the (day or shift) totals, select Yes at the Reset totals? prompt.Select Reset to start a new reporting period. The totals from the previous period are no longer shown.
Access the report from the previous reporting period.
Reprint transaction receipt
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Reprint transaction receipt
To print another copy of the shopper or merchant receipt for a specific transaction:
Go to the Transactions menu.
Select History.
Select the transaction that you want to reprint a receipt for.
Select the printer icon.
Select Shopper receipt or Merchant receipt.
The terminal prints the selected receipt.
Savvy Pet Card Machines
| AMS1 | V400C Plus |
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Price | £220 | £370 |
Size | 122mm x 67mm x 18mm | 190mm x 80mm x 70mm |
Display | 4 inch | 3.5 inch |
Weight | 170g | 310g |
Power | Battery USB Charging | Battery or Lead |
Battery Life | 1 Working Day | ? |
Till Paper Reciept | No, Paperless | Yes, Receipt rolls 57 x 40mm |
Email Receipts | Yes | ? |
Take Payments not through Savvy Pet | Yes, they will show in reports in Savvy but customers name will be blank with no customer to attach to payment Option to use Retail feature to take transactions through Savvy still | Yes, they will show in reports in Savvy but customers name will be blank with no customer to attach to payment Option to use Retail feature to take transactions through Savvy still |
Card Holder Not Present | NO | NO |
Touch Screen | Yes. Fully Touch Screen - No buttons | Yes. For Settings and robust buttons |
Connection | WiFi | WiFi or LAN Cable |
Boarding your Card Machine
To start using your machine:
On the top right-hand side of the machine is an on switch
Switch it on and give it a moment to fire up.
The first screen is to confirm the language
Then you will be asked to set up wifi
When it finds your wifi, click on it and pop in your password. (You can use a hotspot on your phone if you don’t have wifi)
Click to connect
Wait a few moments for it to connect.
Click the back arrow bottom left and it will bring up your store.
If the store is not your store, let us know!
If the store is correct, then click yes - or contact us.
Wait for it to set up…. And the Savvy Pay logo should now be visible on the screen
Boaring Troubleshooting
Boaring Troubleshooting
Boaring Troubleshooting
We may ask you to update your Card Machine to enable this if the card machine did not automatically show the correct address for you:
Go to the settings (cog)
Click to view Config
The Passcode is 0856
Then click Remove Config
This will reload your card machine for us. The terminal should restart and now show your correct store.