How do I get a list/ document with all my transactions for my accounts
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In the left menu, Reports & Analytics
In this section, you can view sales or SavvyPay to view and download all of your transaction data
Do payments show straight away with Savvy Pay?
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They will show in Savy Pet almost instantly, depending on Wi-Fi connection
The payout will appear in your bank in around 3 days time (Transaction + 2 days)
Can I see how much payout i am due?
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Yes, in the left menu Reports & Analytics
Then click on Savvy Pay and toggle to the Pay out report
How long will it take for funds to appear in my account?
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The first payout may take slightly longer, but then cleared funds will be in your bank account in transaction + 2 days.
Why didn't I receive a payout today?
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There are a couple of considerations if it is your first payout, it could take a couple of extra days to appear.
Similarly, if it is the weekend, payments could be delayed and will be paid out on Monday or Tuesday
How do I disable Savvy Pay?
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In the top right cog > Payments, click to disconnect once all payouts expected have been received
Can i change the bank account connected to Savvy Pay?
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Int he top right cog > Payments > Savvy Pay > click to enter your merchant area to update your bank account, this may place you back into verification if additional doumentation is needed to verify your merchant account.
I have changed the salon name how do i update this in Savvy Pay/ my merchant area?
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2 ways to do this, depending on circumstances
Disconnect and reconnect to create a brand new merchant
Go back into your current merchant are to edit the details and reupload any verification documents needed
In both scenarios, you will be in verification again until updated and accepted by Adyen
How can i see if a refund to a client has been processed?
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in the left menu > Reports and analytics> Savvy Pay > Balance Report
Search for the customer's name or filter by refund type to view and see the progress of the refund.
Refunds once created usually can take up to 3 working days to appear in the customer's bank account.
How do I send a refund to a client?
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In the customer's appointment location, the invoice and click to view, here you can request to refund the transaction
(TBC)When a customer cancels their appointment, is the deposit refunded?
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