How can I update my card information or process a past due payment?
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In the top right person icon > Savvy Plan > Update Payment Method
How do I see the prices for subscriptions in my currency?
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Savvy will see your location from your browser and will show you the correct currency based on your browser's settings
What is my renewal date?/ When does my subscription renew?/ Why does this change?
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In the top right person icon > Savvy Plan
Sometimes, if a payment is late, your subscription for the following month will be on the date of your last payment. You can check this in Savvy Plan
Why was I charged this amount? Or, what am I being charged for?
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You can view your full invoices in the top right Person Icon > Savvy Plan
My Voucher Code was not applied. What do I do to get this added?
Where can I see my invoice?
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In the top right Person Icon > Savvy Plan
Why did my invoice increase?
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You can view your full invoice in the top right Person Icon > Savvy Plan
I want to upgrade, but I don't need all the features
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We offer a subscription model with Savvy Pet to use the feature you would like. You will need to select the subscription option with the feature included.
It is entirely up to you which features within your subscription type you make use of. We do offer support if you would like to learn more about any features at any point during your subscription.
How can I avoid going over my included SMS credits?
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You can check your SMS credit use in Left Menu > Messages > Remaining SMS Credit
1 SMS credit covers 160 characters. Variables like customer names and special characters like emojis can increase the character count and affect the number of credits used.
How do I request a Refund/Credit?
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Messaging packages are sold as a set allocation and are not eligible for refunds based on usage.
All credit or refund requests are considered on a case-by-case basis. While we do our best to be flexible, approval is not guaranteed. Based on the circumstances and evidence available, your request may result in a full or partial credit, a refund, or be declined.
I want to cancel on a specific date. Why can't I get a refund for days not used?
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Each subscription payment is for the full term of the payment.
How do I get my invoice sent to a different email?
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Your subscription invoice will be emailed to the primary account holder's email we have.
You can download any invoices in the left menu Savvy Plan
Did my payment go through?
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You can check your payment history in the top right Person Icon > Savvy Plan
What is this prorated charge?
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When you upgrade or downgrade your subscription mid-billing cycle, we calculate prorated charges for both your previous and new plans based on the number of days each was active. This ensures you're only billed for the time you actually used each subscription, rather than paying the full amount for both.
I can't pay now, but I can pay next week. Is that ok?
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Savvy Pet allows 3 days for subscription payments to be made. After this time, your account will be fully paused for at least 7 days. You can then log in to make your subscription transaction.
You will receive an automated reminder before your payment is due and automated emails to let you know if your payment has failed.
Customer services will also attempt to reach out to you in this time.
My bank does not allow for international charges, is there another way to pay?
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Savvy has 3 subscription merchants
We can take transactions in USD, Euros and GBP
Other currencies will be made through the interchange rates
Is there a contract?
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A minimum of 3 months' initial subscription is required, but you’re free to switch plans as your business grows.
Can I switch plans at any time?
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Yes, you can upgrade or downgrade your subscription whenever you like. The change will take effect in your next billing cycle.
How do I apply a discount code?
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On your billing page, click Apply Voucher, then enter your discount code before checkout.
What happens if my subscription payment fails?
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Your account may be suspended until payment is updated. Make sure your billing details are current to avoid interruptions.
Can I review account activity and login history?
Can I cancel my subscription anytime?
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Subscription types:
Monthly: We request one month's notice after your 3-month minimum term.
Trialists: With no action, your Trial account will close after 14 days.