How many Credits do I have left?
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You can view this in the left menu, Messages
How can I send a message to all my clients?
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In the left menu > Messages
Click Compose
You can then choose to send to all, a customer, or send by Flags
You can choose to send Via email and or SMS
Editing the messages, click the drop-down top right if you are sending both an email and SMS to edit both templates, view a preview and when ready, send the messages.
How do I message all customers booked on certain dates?
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In Savvy Pet, we don't currently have this functionality, but watch this space!
We know how useful it is to send a message by date range for a relevant special offer or if a groomer is sick.
How do I buy additional SMS credits?
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You can purchase additional SMS credits in the left menu > Messages
Click Top-Up
Can I send a message to a client from an appointment?
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Yes! Click to view the appointment window and click on the envelope icon to send a message directly to the client.
Can I send a message from a customer's profile to the client?
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Yes, when viewing the customer's profile from the left menu, click the top right 3 dots and Message to send a message directly to your client.
How do I unsubscribe a client from receiving messages from Savvy Pet?
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Currently, all messaging is intended for direct communication with customers. We don't have an opt-in or opt-out available.
To stop a customer from receiving messages, you can view their profile, click edit in the top right 3 dots and remove the customer's email/ mobile number
Is it possible to include images with emails sent to all?
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Yes! Click the image icon to search for an image on your device to include in the template.
Why are my messages not being sent?
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Have you set up your email settings?
Head to the top right cog > messages to set up your Email Settings