Yes, you can pick up a mail item in person at your mailing address.
The following constraints must be met first:
You must have an active services w/approved documents (e.g., 1583)
You must visit on a weekday (M-F) between 10a - 2 pm local time
You must show a valid photo ID and be the primary account holder only. You cannot send another person in to pick up mail for your assigned address
The mail item has been processed and uploaded to your account (i.e., do not try and meet a delivery person at the office to retrieve items - they must first be entered into account)
Please request your pickup in the customer portal