You received that email because we detected a USPS change-of-address order that automatically redirects your mail to your residential address. You should not set up an automatic redirect to your residential address — that is not permitted by either SavvyNomad or by USPS, even though it is technically possible to do.
If you are going to set up an automatic change of address with USPS, it needs to be auto-forwarded to your mailing address instead.
What is and isn't allowed
Individual mail items can still be sent to your residential address — that is totally fine, and it is what the residential address is there for.
What is against our terms is setting up a USPS change-of-address request so that mail from your old home is automatically forwarded to your SavvyNomad residential address. You are welcome to set up a USPS change-of-address request to your SavvyNomad mailing address.
Why we don't allow it
A change-of-address order redirects your entire mail stream, which means a large volume of spam and junk mail ends up at your residential address. For that reason, we do not allow residential addresses to be used for change-of-address orders.
The $3 per item charge
Any mail that arrives at your residential address is subject to a $3 per item processing fee, because every item must first be forwarded to your mailing address before we can process it. A change-of-address order sends far more mail to your residential address than it was ever meant to receive, which is why that fee starts to add up.
How to update your USPS change-of-address order
Update your order so that it points to your SavvyNomad mailing address rather than your residential address:
Go to USPS "Manage My Move": https://managemymove.usps.com
Enter the confirmation code from your original change-of-address request, along with the ZIP code you used on the order — you'll find the code in USPS's confirmation email or the Customer Notification Letter they mailed you.
Update the forwarding address to your SavvyNomad mailing address — you can find it here: https://app.savvynomad.io/home?tab=Address
Save your changes. USPS says to allow up to 2 weeks for changes to take effect, so it's best to do this today.
If you no longer have your confirmation code, contact USPS directly or visit your local Post Office — they can look up and update the order for you. SavvyNomad cannot change a USPS change-of-address order on your behalf, since it is filed under your name with USPS.
If USPS won't let you complete the change online
If USPS blocks the update and insists you visit a Post Office in person, try a different payment method. USPS verifies your identity with a small charge to a credit or debit card, and the card's billing address has to match either the old or the new address on your order. A mismatch is the most common reason the online process fails. Prepaid cards and gift cards are not accepted.