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My Videos Are Only Posting to One Platform

What to check when videos reach some of your platforms but not others

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Written by Gerard

When your videos reach some of your platforms but not others, the cause is usually the connection or settings for the platform that's missing posts. Check these in order.

Auto Posting doesn't post to YouTube

Auto Posting, with either Random Times or My Schedule, posts to Facebook and Instagram only. If your auto-posted videos aren't reaching YouTube, that's expected. To get a video on YouTube, post it manually and choose YouTube as a destination.

Make sure your accounts are connected to Scaled Creator

Linking your Instagram to your Facebook Page isn't the same as connecting both to Scaled Creator. Both need to show as connected on your Accounts page. A common case is an Instagram account and a Facebook Page that are linked to each other while Facebook was never connected in Scaled Creator itself, so videos only go to Instagram.

Reconnect the platform that's missing posts

Instagram and Facebook connections expire every 60 days, and can expire sooner after changes to your Facebook or Instagram account, such as a new password. That means one platform can stop receiving posts while the other keeps working. Open a private or incognito window, go to your Accounts page, then disconnect and reconnect that platform.

Check your Auto Posting settings

Make sure Auto Posting is on in Post Scheduling.

  • On Random Times, check the daily posting limit for each platform in Post Settings, under Automation. Manual posts also count toward that platform's limit for the day.

  • On My Schedule, check that your time slots include the platform that's missing posts. A slot set to Instagram only won't post to Facebook.

Check where you sent manual posts

When you post a video manually, you choose the platforms under Post To. If you only selected one, the video only goes there. If you've saved your defaults, check that they include every platform you want. Here's how to post a video manually.

If a platform still isn't receiving posts after these checks, email support@scaledcreator.com with the title of a video that didn't reach it.

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