Want to change or cancel your order? That's sometimes possible, if you're quick.
Orders placed in the morning often go out to the shipping partner that same afternoon.
You'll know if your order has already shipped if you've received a Track & Trace email.
Haven't received a Track & Trace yet? Then contact our customer service right away. If we're in time, we can sometimes still adjust or cancel your order.
Already received a Track & Trace? Then your order has already shipped and we unfortunately can't stop it anymore.
In that case you can simply return the order once it has arrived at your delivery address.
When that time comes, send us a message and let us know you'd like to return your order.
Ordered the wrong thing and want to exchange it?
When registering your return, ask for a coupon code instead of a refund. You'll then get store credit, which you can use right away to order something else.