If you're having trouble connecting your diffuser to the app, here are a few things you can check:
1. Is the device turned on?
Connect the diffuser with the power cable or insert batteries.
Set the black slider switch to the correct position:
Power = for cable
Battery = for batteries
If the diffuser is connected correctly, you'll hear a short beep within 2 seconds.
Hear nothing? Try the power cable instead. Your batteries might be dead.
→ Still no beep? Contact our customer service and ask for a team member. There may be something wrong with the device.
2. Are you using the right app?
Make sure you've downloaded the Scentech app (available in the App Store and Google Play Store).
Note: some older manuals still point to an outdated app – only Scentech works properly.
3. How to connect the diffuser to the app
Open the Scentech app
Tap "Welcome"
Wait for the device to appear (usually A1-V3)
Tap the device to connect
If this goes well, you'll hear five short beeps in a row.
→ You're now connected
→ The blue light on the diffuser turns on
From that point on, you can create scent schedules and set everything up.
Extra tip
Have you had connection issues before, or is it still not working despite the steps above?
Reset your diffuser. See the article "Resetting the diffuser" for a step-by-step guide.
Still not working after that? Send a message to our customer service and ask for a team member. We're happy to help.